Jalessa Burton
Greenwood Village
Summary
Dedicated receptionist with over 10 years of experience in high-volume client environments. Proven ability to deliver exceptional customer service to patients while managing office support tasks efficiently. Strong organizational and communication skills enhance relationship-building efforts. Committed to contributing to a team focused on delivering excellent patient care.
Overview
11
11
years of professional experience
Work History
Lead Medical Support Assistant
Concentra Medical Center
Denver
04.2023 - 05.2026
- Coordinated claim management processes, ensuring timely and accurate resolution of workers' compensation cases.
- Coordinated patient scheduling and managed electronic health records for optimal access.
- Supervised daily operations of medical support staff to enhance workflow efficiency.
- Mentored junior staff on claims handling procedures, fostering continuous improvement and knowledge sharing.
- Collaborated with medical professionals and insurance carriers to facilitate effective communication and case resolution.
- Facilitated communication between patients and medical providers, effectively addressing inquiries and concerns.
- Collaborated with healthcare professionals to interpret results and provide clear recommendations.
- Collaborated with healthcare professionals to address discrepancies in test results and provide support.
- Maintained accurate records of test results and communicated findings to relevant stakeholders.
- Developed workflows that increased operational efficiency while maintaining high standards of care quality.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Coordinated claim management processes to ensure timely and accurate resolution of workers' compensation cases.
- Performed medical records management, including filing, organizing and scanning documents.
- Supervised daily operations of medical support staff, streamlining workflow and enhancing service delivery.
Patient Care Coordinator/Medical Receptionist
New West Physicians
Denver
06.2019 - 04.2023
- Managed day-to-day front office operations for busy clinic with 7 doctors
- Delivered exceptional customer service, fostering positive patient experiences through a helpful and friendly attitude.
- Acted as main point of contact for patients and staff by closely reviewing medical charts and maintaining high levels of communication.
- Functioned as the primary liaison for patients and staff, promoting seamless communication and accurate medical chart reviews.
- Managed over 70 incoming phone calls each day, ensuring timely responses.
- Managed multiple phones lines for 6 Family/Internal offices
- Utilized remote work skills for three years to effectively collaborate with colleagues from various locations.
- Resolved customer complaints using established follow-up procedures.
- 3-year experience of Telecommuting /Remote
- Certified in CPR and BLS to provide life-saving support during emergencies.
Receptionist
DTC Family Health
Greenwood Village
08.2017 - 04.2019
- Coordinated schedules and appointments for 8 providers, ensuring efficient patient flow and provider availability
- Managed patient information using Athena software, facilitating accurate check-in, insurance verification, and record keeping
- Provided administrative support through EMR system
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained an organized, clean, professional workspace and waiting area
- Ensured timely processing of medical records to support patient care operations.
- Processed Medical Records
- Collected cash/ credit card payments, processed transactions and updated relevant records.
- Created workflows for Quality Measures for patient care
- Coordinated pickup and delivery of express mail services, unpacked inventory and stocked supplies.
Medical Assistant
Twin Rivers Regional Medical Center
Kennett
10.2016 - 05.2017
- Updated patient insurance, demographic, and health history to ensure accurate and current records.
- Reviewed patient insurance details to verify coverage and eligibility., demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled more than 50 incoming patient calls daily, addressing inquiries and providing information.
- Supported Physician with charting and daily logging using Athena
- Performed EKGs and other tests in response to patient presentation.
- Educated patients on medications, procedures, and care plans to enhance understanding and compliance.
- Managed over 50 patient calls per day
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Handled email correspondences, received and distributed inner office faxes in a timely manner
Certified Medication Aide
Cedergate Assisted Living
Poplar Bluff
03.2016 - 09.2016
- Monitored and tracked patient information to optimize treatment planning and care delivery.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored and tracked important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Conducted regular counts of medication inventory to ensure accurate stock levels.
- Explained treatment procedures, medications, and diets to inform patients and families about care and progress.
- Supported residents with daily living needs to support general wellness
- Coordinated prescriptions with pharmacy and outside lab orders.
- Certified medication aide responsible for administering insulin to patients in accordance with their treatment plans.
Medication Coordinator
Winchester Rehabilitation and Nursing Center
Bernie
02.2015 - 02.2016
- Coordinated transportation and care for specialty appointments, ensuring timely access to necessary healthcare services.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient well-being.
- Charted with attending physicians during weekly rounds and follow-ups
- Managed daily medication administration to support symptom relief for clients.
- Managed daily medication schedules and administration, supporting clients in symptom management and improving overall quality of life.
- Created and upheld cleanliness and safety standards for residents.
- Charted with attending physicians during weekly rounds and follow ups
- Worked with patients on dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored patient responses to medications and promptly communicated changes to healthcare team, facilitating timely interventions.
Education
Associate of Science - Social Work
Southeast Missouri State University
Cape Girardeau, MOCosmetologist License -
Eclips School of Cosmetology
Sikeston, MO08-2013
Skills
- Claims management
- Health records management
- Medical billing
- Patient scheduling and care
- Workflow optimization
- Customer relationship management
- Critical thinking and problem-solving
- Time management and prioritization
- Patient education techniques
- Insurance authorization
Timeline
Lead Medical Support Assistant
Concentra Medical Center
04.2023 - 05.2026
Patient Care Coordinator/Medical Receptionist
New West Physicians
06.2019 - 04.2023
Receptionist
DTC Family Health
08.2017 - 04.2019
Medical Assistant
Twin Rivers Regional Medical Center
10.2016 - 05.2017
Certified Medication Aide
Cedergate Assisted Living
03.2016 - 09.2016
Medication Coordinator
Winchester Rehabilitation and Nursing Center
02.2015 - 02.2016
Associate of Science - Social Work
Southeast Missouri State University
Cosmetologist License -
Eclips School of Cosmetology