Jake Rambke
Boulder
Summary
Dynamic customer service professional with a proven track record at Delta Sonic Car Wash Systems, excelling in complaint resolution and CRM software utilization. Recognized for enhancing customer loyalty through exceptional communication and problem-solving skills, consistently delivering service that exceeds expectations and fosters positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Advisor 2
Delta Sonic Car Wash Systems
08.2022 - 08.2025
- Assisted customers with inquiries, providing accurate information and support.
- Learned product features, enhancing customer understanding and satisfaction.
- Handled transactions efficiently, ensuring a smooth checkout experience.
- Collaborated with team members to maintain store organization and cleanliness.
- Participated in training sessions to improve product knowledge and service skills.
- Resolved minor customer complaints, contributing to a positive shopping environment.
- Supported promotional activities, engaging customers effectively to increase sales awareness.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
Floor Staff Member
Dairy Queen Grill & Chill
03.2021 - 08.2022
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Operated kitchen equipment efficiently, adhering to safety and hygiene standards.
- Assisted in training new staff, enhancing team performance and service quality.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with team members to streamline order processing and improve service speed.
- Maintained cleanliness and organization of dining area, contributing to a positive dining experience.
Education
Bachelor of Arts - Communications
University of Colorado At Boulder
Boulder, CO05-2028
High School Diploma -
Downers Grove North Highschool
Downers Grove, IL05-2024
Skills
- Complaint handling
- CRM software
- Active learning
- Complaint resolution
- Policies and procedures adherence
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Calm and professional under pressure
- Excellent communication
- Customer service excellence
- Money handling
Timeline
Customer Advisor 2
Delta Sonic Car Wash Systems
08.2022 - 08.2025
Floor Staff Member
Dairy Queen Grill & Chill
03.2021 - 08.2022
Bachelor of Arts - Communications
University of Colorado At Boulder
High School Diploma -
Downers Grove North Highschool
Similar Profiles
Anthony GomezAnthony Gomez
Sales Advisor at Delta Sonic Car Wash SystemsSales Advisor at Delta Sonic Car Wash Systems
Mykel CareyMykel Carey
Cashier and Technician at Delta Sonic Car Wash SystemsCashier and Technician at Delta Sonic Car Wash Systems
Madeline NaabMadeline Naab
Customer Sales Advisor I at Delta Sonic Car Wash Systems Inc.Customer Sales Advisor I at Delta Sonic Car Wash Systems Inc.
Lindsay AllenLindsay Allen
Waitress at Crab ShellWaitress at Crab Shell
Mia HuertaMia Huerta
Cafe Employee at Lifetime Fitness CafeCafe Employee at Lifetime Fitness Cafe