Summary
Overview
Work History
Education
Qualifications & Skills
Timeline
Generic

Jake Joiner

Denver

Summary

Results-driven professional with over 8 years of experience across diverse retail sectors such as food, grocery, technology, and entertainment. Expertise in supervisory roles and adept in technology and help desk solutions. Demonstrated ability to enhance team performance and improve customer satisfaction.

Overview

9
9
years of professional experience

Work History

Parts Driver

Asbury Automotive Group
Aurora
10.2025 - Current

Full-Time

  • Staged parts for customer deliveries, ensuring timely availability.
  • Delivered automotive parts to dealerships and body shops efficiently.
  • Communicated with dispatch to update changes in routes or schedules.
  • Operated company vehicles adhering to all safety regulations.
  • Loaded and unloaded parts while verifying quality prior to delivery.
  • Maintained accurate records of deliveries, invoices, and payments.

Lot Operations Specialist I

Manheim Auto Auction
Aurora
02.2024 - 07.2025

Full-Time

  • Affixed sale stickers on inventory vehicles to streamline transportation to sales areas.
  • Monitored inventory of sales cars using handheld scanner for efficient lot navigation.
  • Ensured precise sticker placement for drivers and auctioneers to minimize errors.
  • Replaced faded or damaged stickers to maintain visibility and accuracy.
  • Informed supervisors of potential issues on premises to enhance operational management.
  • Executed additional tasks as assigned by superiors to support team objectives.

Trolley Stewart

City Of Laguna Beach
Laguna Beach
07.2023 - 09.2023

Seasonal Part-Time

  • Assisted drivers in facilitating rider experiences and performing various tasks.
  • Enhanced rider satisfaction through accurate fare and schedule information.
  • Responded to rider inquiries about city points of interest effectively.
  • Collaborated with diverse coworkers to achieve goals and resolve service-related issues.
  • Exhibited self-reliance by consistently exceeding workflow expectations.
  • Led process improvements and contributed to training initiatives for team members.

Online Pickup Lead

Ralphs Grocery Store
Laguna Beach
12.2022 - 04.2023

Full-Time

  • Selected products from shelves and pallets to fulfill customer orders efficiently.
  • Tracked promotional emails and alerts for pickup department updates.
  • Achieved productivity and accuracy standards in alignment with company guidelines.
  • Received, counted, and recorded stock items manually or digitally for inventory management.
  • Inspected merchandise for defects, disposing of damaged items per supervisor instructions.
  • Restocked packaged salads, juice, bread, and other items as required.

Advisor

Bestbuy Retail
Mission Viejo
09.2021 - 08.2022

Full-Time

  • Greeted guests and processed transactions at checkout efficiently.
  • Monitored CCTV systems, identifying suspicious activities and individuals.
  • Responded to guest inquiries about products and services promptly.
  • Ensured cleanliness and organization of stock area for optimal operations.
  • Provided timely updates to supervisors on tasks and situations.
  • Facilitated processing of customer returns and exchanges per company policies.

Game Technician

Dave & Buster's
Irvine
06.2021 - 09.2021

Part-Time

  • Responded to customer requests and complaints promptly to elevate service quality.
  • Conducted maintenance on electronic and mechanical equipment, reducing errors and enhancing game functionality.
  • Executed basic troubleshooting techniques to diagnose and resolve arcade game issues.
  • Performed daily upkeep and cleaning of game room components for optimal performance.
  • Identified and removed out-of-order games from circulation until repairs were completed.
  • Collaborated with other departments as needed to support overall operations.

Sales Consultant

Victra Verizon Wireless
Laguna Beach
02.2020 - 06.2021

Full-Time

  • Greeted incoming customers, delivering exceptional sales and service to drive revenue.
  • Listened to customer needs to recommend optimal services and solutions.
  • Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices.
  • Demonstrated products to potential buyers, highlighting benefits and advantages.
  • Cultivated relationships with existing customers through diligent follow-up after sales.
  • Boosted client satisfaction ratings by proactively resolving issues and addressing concerns.

Bagger

Gelsons Market
Laguna Beach
09.2019 - 08.2020

Part-Time

  • Packed purchased items into shopping bags to prevent breaks and spills.
  • Maintained store appearance through diligent organization and cleaning efforts.
  • Returned grocery carts from parking lot to designated areas efficiently.
  • Placed unwanted merchandise back on appropriate store shelves promptly.
  • Assisted elderly or disabled patrons with carrying bags from store.
  • Greeted customers to foster rapport and enhance overall satisfaction.

Trolley Stewart

City Of Laguna Beach
Laguna Beach
06.2019 - 09.2019

Seasonal Part-Time

  • Assisted drivers in facilitating rider experiences and performing various tasks.
  • Enhanced rider satisfaction through accurate fare and schedule information.
  • Responded to rider inquiries about city points of interest effectively.
  • Collaborated with diverse coworkers to achieve goals and resolve service-related issues.
  • Exhibited self-reliance by consistently exceeding workflow expectations.
  • Led process improvements and contributed to training initiatives for team members.

Busser

La Sirena Grill
Laguna Beach
06.2018 - 05.2019

Part-Time

  • Maintained cleanliness and customer satisfaction by promptly collecting dishes and utensils.
  • Reset tables by sanitizing surfaces and arranging silverware and condiments for guests.
  • Swept and mopped dining room floors, ensuring a tidy environment.
  • Addressed guest inquiries and retrieved requested items to enhance overall experience.
  • Reported equipment malfunctions and breakages to management for timely resolution.
  • Replenished dining room with plates, glassware, and utensils, ensuring sufficient workstation supplies.

Fountain / Drink Maker

Rubys Diner Inc
Laguna Beach
06.2017 - 09.2017

Part-Time

  • Learned new formulas and seasonal drink items to best serve customers.
  • Followed drink recipes to make beverages by hand, with stick blenders, and using machinery.
  • Delivered shakes and other dessert options to tables.
  • Kept area clean and dining area when needed.
  • Trained new hires during the summer rush.
  • Kept area stocked and machines cleaned.

Education

Information Technology

Irvine Valley College
Irvine, CA

High School Diploma -

Laguna Beach High School
Laguna Beach, CA
06.2019

Qualifications & Skills

  • High school diploma, some college finished
  • Punctual
  • Extensive time and knowledge in different retail environments
  • Always striving to perform all job duties and beyond
  • Able to work overtime, varying hours and shifts
  • Clear communicator
  • Organized and can perform detailed-orientated work
  • Literate in basic Information Technology and Help Desk solutions
  • Literate in most software including Windows, OS X and mobile platforms
  • Professional Photographer

Timeline

Parts Driver

Asbury Automotive Group
10.2025 - Current

Lot Operations Specialist I

Manheim Auto Auction
02.2024 - 07.2025

Trolley Stewart

City Of Laguna Beach
07.2023 - 09.2023

Online Pickup Lead

Ralphs Grocery Store
12.2022 - 04.2023

Advisor

Bestbuy Retail
09.2021 - 08.2022

Game Technician

Dave & Buster's
06.2021 - 09.2021

Sales Consultant

Victra Verizon Wireless
02.2020 - 06.2021

Bagger

Gelsons Market
09.2019 - 08.2020

Trolley Stewart

City Of Laguna Beach
06.2019 - 09.2019

Busser

La Sirena Grill
06.2018 - 05.2019

Fountain / Drink Maker

Rubys Diner Inc
06.2017 - 09.2017

Information Technology

Irvine Valley College

High School Diploma -

Laguna Beach High School
Jake Joiner