Jake Johnson
Colorado Springs
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures, police procedures, firefighting operations and policies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Firefighter / Dispatcher
United States Air Force
01.2011 - 12.2013
- Provided fire safety for 20 mission assigned aircraft, 595 facilities worth over 4.2 billion dollars.
- Worked long and unforeseen hours on multiple occasions due to lack of proper manning and unexpected emergencies.
- Early promotion to Fire Engine operator due to hard work, quick learning and expert skill demonstration.
- Willingly sacrificed personal time to work multiple holidays every year.
- Assistant program manager for personal equipment lockers and aircraft foam firefighting agents.
- Worked closely and effectively with different law enforcement and emergency medical organizations to help ensure success of mission.
- Worked long and unforeseen hours on multiple occasions due to lack of proper manning and unexpected emergencies.
- Without fault held "Secret" Security Clearance for entire tour of duty.
- Dedicated many off duty hours to complete pertinent mission essential tasks
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Security Forces Fire Team Member
United States Air Force
05.2016 - 03.2018
- Awarded Security Forces position at the culmination of 14 weeks of intensive, specialized, Security Forces training.
- Performed Military Police duties that include routine traffic stops, investigating crimes, issuing citations, performing arrests, apprehending suspects, questioning and interrogating suspects, de-escalation of potentially dangerous situations, and checking and verifying identities.
- Operated and maintained field communications equipment, police vehicles and equipment vital to mission success.
- Self-sufficient security forces member who learns job related tasks quickly and efficiently.
- Responded to emergency situations quickly and calmly for professional support.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Prepared incident reports detailing personnel, location and results of each call.
- Conducted regular training sessions for continuous skill development among fire team members.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled grounds to monitor status and safety of premises.
- Authorized entrance papers and granted or denied entrance to building.
- Enhanced security measures by conducting regular foot and vehicle patrols around the facility.
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
Firefighter
United States Air Force
09.2012 - 05.2013
- Ensured safe operation and maintenance for fleet of 15 vehicles, specialty tools, and equipment valued at over 21 million dollars.
- Renovated maps for first responders, which led to improving on scene time by 25%.
- Awarded "Al Udied Hardcharger" award for spearheading upgrade training and actively upholding a professional standard.
- Main pumper driver/operator for 6 months for the busiest fire engine in the Air Force, responding to over 200 calls a month.
- Actively engaged in all available volunteer opportunities available to me. - First crew on scene for a lavatory fire
- Extinguished and evacuated 9 people to ensure life safety.
- Dispatched multiple first responders and host nation agencies to multiple in flight emergencies, resulting in the expedient setup of security and emergency responders for the incidents.
- Lead fire department call center dispatcher for Al Udeid Air Force Base for over 100 aircraft, 1,600 facilities, totaling over 11 billion dollars in government assets.
Dispatcher
United States Space Force
05.2023 - Current
- Assisted callers in emergency situations with appropriate information and support.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Fire Science
Pikes Peak State College
Colorado Springs, CO09.2025
Skills
- Emergency call response
- Public Service
- Military personnel safety
- Dispatch Communication
Desired Locations
United States - Colorado
Availability
Permanent, Full-Time
Certification
- Nationally Registered Emergency Medical Technician
Timeline
Dispatcher
United States Space Force
05.2023 - Current
Security Forces Fire Team Member
United States Air Force
05.2016 - 03.2018
Firefighter
United States Air Force
09.2012 - 05.2013
Firefighter / Dispatcher
United States Air Force
01.2011 - 12.2013
Associate of Science - Fire Science
Pikes Peak State College
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