Jake Carlson
Colorado Springs
Summary
Professional with a proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
6
6
years of professional experience
Work History
Business owner
Green Scapes
Colorado Springs, CO
03.2020 - Current
- Developed expertise in landscaping and work ethic through ownership of Green Scapes, delivering comprehensive yard services to enhance property aesthetics.
- Managed project timelines and budgets, ensuring efficient resource allocation for client satisfaction.
- Established strong relationships with vendors to secure high-quality materials at competitive prices.
Customer Service Representative
BYU Continuing Education
Provo, UT
08.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Provided training and mentorship to new team members, enhancing onboarding experience.
- Streamlined customer feedback process, leading to improved service delivery initiatives.
Baker/Delivery Driver
Crumbl Cookies
Colorado Springs, CO
12.2024 - 06.2025
- Oversaw daily baking operations, ensuring adherence to quality standards and recipes.
- Trained and mentored new staff on baking techniques and safety protocols.
- Developed new cookie recipes, enhancing product offerings and customer satisfaction.
- Streamlined production processes, reducing prep time while maintaining product integrity.
Swim instructor and Life guard
LifeTime Fitness
Colorado Springs, Colorado
06.2023 - 01.2024
- Teaching: Teaching swimming techniques, swimming strokes, and water safety rules to students with varying swimming abilities. Empowering students with essential life skills, improving their confidence in the water, and ensuring their safety.
- Assessing: Assessing the progress of students and adjusting teaching programs accordingly. Tailoring instruction to individual needs, helping students overcome challenges, and promoting skill development.
- Monitoring: Monitoring swimmers to prevent accidents and injuries. Ensuring a safe aquatic environment, preventing emergencies, and responding promptly if needed.
- Maintaining: Ensuring that the swimming pool and locker rooms are kept clean and tidy. Providing a pleasant and hygienic experience for swimmers, enhancing overall facility safety.
Education
High School Diploma -
Liberty High School
Colorado Springs, Colorado05-2025
No Degree - Mechanical Engineering
Brigham Young University
Provo, UT05-2029
Skills
- Customer service
- Attention to detail
- Driven and determined
- Relationship building
- Patience and empathy
- Creative thinking
- Professionalism and punctuality
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Active listening
Timeline
Customer Service Representative
BYU Continuing Education
08.2025 - 12.2025
Baker/Delivery Driver
Crumbl Cookies
12.2024 - 06.2025
Swim instructor and Life guard
LifeTime Fitness
06.2023 - 01.2024
Business owner
Green Scapes
03.2020 - Current
High School Diploma -
Liberty High School
No Degree - Mechanical Engineering
Brigham Young University