Jairo Lemow
Bank Teller
Cartagena
Summary
Dynamic professional with a proven track record at Banco De Occidente S.A., excelling in problem-solving and customer support. Skilled in web application development and fostering customer loyalty through exceptional service. Demonstrated ability to enhance operational efficiency and train new hires, contributing to a positive and productive work environment.
Overview
20
20
years of professional experience
Work History
Operations Assistant
Banco De Occidente S.A.
03.2008 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Senior Bank Teller
Banco De Occidente S.A.
02.2005 - 02.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Diploma - Accountance
SENA
Cartagena07-2005
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- MS office
- Problem-solving
- Programming
- Object-oriented programming
Playing guitar
Playing the guitar in my passion. I love the feeling of creating music and expressing my emotions through the strings.
Timeline
Operations Assistant
Banco De Occidente S.A.
03.2008 - Current
Senior Bank Teller
Banco De Occidente S.A.
02.2005 - 02.2008
Diploma - Accountance
SENA
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