Jaime Ernesto Gutierrez
Sales Manager
Sydney
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Host and General Manager
INNOPOLITICA international event
Cali
10.2017 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
Founder and CEO
SANTIAGO DC HOSTAL
Cali
12.2017 - 01.2020
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created organization's mission and vision statements for use by employees.
- Defined company roles and responsibilities to establish and enhance processes.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Founder and CEO
Kratos Consultores
Cali, Colombia
02.2015 - Current
- Create and implement territory and media communication strategies focused on target audiences for marketing campaigns.
- Recruit, train and lead teams for logistical, communication and sales work.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
Communications and Governance Advisor
Mayor's office of Santiago de Cali
Cali
02.2008 - 04.2011
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
M.D. - Political Communication
George Washington University
Washington, USA 02.2020 - 05.2022
Undergraduate Degree - Law (Pre-Law)
Universidad Libre
Cali, Colombia 01.2011 - 08.2015
Skills
General management and administration
Sales and marketing expertise
Customer service skills
Time management skills
Leadership skills
Accomplishments
- VICTORY MEDAL, in the category of "Best New Consultant in Ibero-America", Georgetown University and Washington Academy of Political Arts and Sciences, Washington DC. August 2016.
- The Napolitan Victory Awards 2019, Statuette Winner for Public Good Campaign of the Year, Washington Academy of Political Arts and Sciences, Washington D.C. April 2019
Timeline
M.D. - Political Communication
George Washington University
02.2020 - 05.2022
Founder and CEO
SANTIAGO DC HOSTAL
12.2017 - 01.2020
Host and General Manager
INNOPOLITICA international event
10.2017 - Current
Founder and CEO
Kratos Consultores
02.2015 - Current
Undergraduate Degree - Law (Pre-Law)
Universidad Libre
01.2011 - 08.2015
Communications and Governance Advisor
Mayor's office of Santiago de Cali
02.2008 - 04.2011