Jailene Grimaldo Rodriguez
Denver
Summary
Proven ability in IT support and documentation, alongside leadership experience in training staff. Committed to enhancing user experiences and optimizing operational efficiency through innovative solutions.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Computer Technician Intern
Mile High United Way
2025.06 - 2026.08
- Diagnosed and resolved hardware and software issues for end-users.
- Provided technical support and assistance to staff for IT-related inquiries.
- Assisted in the installation and configuration of computer systems and peripherals.
- Conducted routine maintenance on computers, ensuring optimal performance.
- Maintained inventory of IT equipment, tracking usage and ensuring availability.
- Participated in weekly meetings with IT department staff members to discuss ongoing projects and priorities.
- Supported users with password resets, account creations, and data backups, maintaining secure systems access.
Restaurant Hostess
Olive Garden Restaurant
2024.01 - Current
- Managed guest reservations efficiently to optimize seating arrangements.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new host staff on company protocols and service standards.
- Coordinated with kitchen and waitstaff to enhance dining experience for guests.
- Implemented improved workflow procedures to increase table turnover rates.
Server
Olive Garden - Darden Restaurants
2025.11 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to maintain high standards of food presentation.
- Trained new team members on menu offerings and service protocols.
Volunteer
Balarat Outdoor Education
2025.04 - 2026.01
- Facilitated outdoor education activities, enhancing participants' teamwork and communication skills.
- Coordinated with staff to streamline daily operations and improve workflow efficiency.
- Created new and fun activities to drive enthusiasm for children.
- Assisted in the development of engaging programming, resulting in increased membership and retention rates.
Education
Associate of Science - General Studies
Community College of Denver
Denver, CO05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Leadership qualities
- Remote support
- Help desk experience
Seal of Biliteracy
I have earned the Seal of Biliteracy, which recognizes my proficiency in two languages and my ability to communicate effectively across different cultures. This achievement reflects my dedication to academic growth, as well as my commitment to connecting with diverse communities. Being bilingual has allowed me to better understand and support others, especially in environments where clear communication and inclusivity are important. The Seal of Biliteracy is not only an academic accomplishment for me, but also a skill that I will continue to use throughout my education and future career.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden - Darden Restaurants
2025.11 - Current
Computer Technician Intern
Mile High United Way
2025.06 - 2026.08
Volunteer
Balarat Outdoor Education
2025.04 - 2026.01
Restaurant Hostess
Olive Garden Restaurant
2024.01 - Current
Associate of Science - General Studies
Community College of Denver