Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jaileen Ramos Ruiz

Aurora,Co

Summary

Dynamic customer service professional with a proven track record. Excelling in conflict resolution and relationship building. Adept at managing high volumes of inquiries, I enhanced client satisfaction through effective problem resolution and meticulous order processing, ensuring a seamless experience for customers.

Overview

1
1
Certification

Work History

Customer Service Representative

Deckers Outdoor Corporation
  • Ensured high-quality assistance via phone, email, and chat platforms.
  • Oversaw a daily influx of more than 50 calls.
  • De-escalated customer calls, ensuring prompt resolution.
  • Assisted with placing, canceling, refunding, and tracking customer orders
  • Conducted thorough processing of orders and facilitated returns.

Customer Service Representative

Conversions
  • Assisted customers open new claims by walking them through a series of steps and helping them correctly fill out the forms while also not telling them exactly what to put due to policies set in place
  • Inform customer of the status of their claim
  • Assisted customers complete weekly questionnaire to continue receiving payment
  • Assisted with setting up up direct deposit
  • Helped starting fraud claims and getting to right department once I did file a claim for them.

Debt Resolution Specialist

Rausch Sturm
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Complied with applicable laws and regulations governing third party collections, such as the FDCPA

Late Stage Account Manager

Santander Consumer USA
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Worked with a brand new team and department

Education

GED -

Emily Griffith Technical College
Denver, CO

Esthetician -

Avalon Beauty School

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Staff training
  • De-escalation techniques
  • Technical support
  • Wax certifications
  • Chemical peel certifications and trainings
  • 2 time certified lash training completed

Certification

  • lash training certification
  • Wax certification
  • Chemical peel certifications

Languages

Spanish
Native or Bilingual

Timeline

Esthetician -

Avalon Beauty School

Customer Service Representative

Deckers Outdoor Corporation

Customer Service Representative

Conversions

Debt Resolution Specialist

Rausch Sturm

Late Stage Account Manager

Santander Consumer USA

GED -

Emily Griffith Technical College

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Jaileen Ramos Ruiz