JAIDER GARCIA
QUALITY ASSURANCE ANALYST
Bogotá
Summary
Dynamic and dedicated Quality Assurance Analyst with a strong sense of ownership and commitment to delivering high-quality work. Skilled in assertive communication, leadership, and teamwork, with meticulous attention to detail and a focus on achieving results. Known for adaptability, self-control, and a results-oriented approach. Brings enthusiasm and a proactive attitude to every project.
Overview
4
4
years of professional experience
2
2
Languages
Work History
MEDICAL INTERPRETER
Interactive Contact Center
05.2024 - Current
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
QUALITY ASSURANCE ANALYST
Teleperformance
06.2022 - 04.2024
- Data entry (Excel).
- Analyzing data.
- Creating reports and actions plans.
- Basic content creation.
- Organizing, scheduling and leading meetings.
- CRM system management.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
10.2021 - 06.2022
- Interpret and translate calls, chats and emails.
- Executive emails management.
- Manage digital files and documents.
- Phone calls, chats and emails support.
- Sales support, booking arrangements and bookkeeping.
- CRM system management.
- Use VoIP systems.
- Follow up emails, outbound calls and text messages.
- Exceptional customer support.
Education
TECHNICAL BACHELOR -
01.2018 - 01.2019
TECHNICIAN IN MULTIMEDIA - DESIGN AND INTEGRATION
01.2018 - 01.2019
INTERNATIONAL BUSINESS -
Cun
05.2001 -
Skills
Problem solving
Data Analysis
Teamwork
Time Management skills
Leadership
Effective Communication
undefinedTimeline
MEDICAL INTERPRETER
Interactive Contact Center
05.2024 - Current
QUALITY ASSURANCE ANALYST
Teleperformance
06.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
10.2021 - 06.2022
TECHNICAL BACHELOR -
01.2018 - 01.2019
TECHNICIAN IN MULTIMEDIA - DESIGN AND INTEGRATION
01.2018 - 01.2019
INTERNATIONAL BUSINESS -
Cun
05.2001 -
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