Jahmali Whyte
Colorado Springs
Summary
Accomplished professional with a proven track record at Norman Manley International Airport, excelling in customer service and security operations. Demonstrated expertise in attention to detail and time management, enhancing safety protocols and improving response times by 20%. Adept at fostering collaboration and delivering exceptional service in high-pressure environments.
Resourceful Front Desk Host known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operations and guest satisfaction. Excel in communication, adaptability, and problem-solving, contributing to positive experiences for all guests.
Overview
4
4
years of professional experience
Work History
Front Desk Host
Kinship landing
Colorado Springs
08.2025 - Current
- Greeted guests warmly upon arrival and checked them into the system.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Coordinated reservations and ensured accurate guest information was recorded.
- Maintained cleanliness and organization of the front desk area throughout shifts.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Processed payments and balanced cash drawer at the end of each shift.
- Processed guest requests for wake up calls, special room requests, extra towels, pillows, linens. promptly and courteously.
- Participated in team meetings or trainings as requested by management personnel.
Front Desk Receptionist
Howard Johnson Hotel
02.2025 - Current
- Greeted and directed visitors, ensuring a welcoming atmosphere.
- Managed incoming calls, routing inquiries to appropriate departments effectively.
- Scheduled appointments for staff, optimizing calendar efficiency.
- Assisted with administrative tasks, including data entry and filing documents.
Banquet Server
Edge Water Resort & Hotel
01.2024 - 12.2024
- Delivered exceptional customer service during events, ensuring guest satisfaction and a seamless dining experience.
- Set up banquet rooms according to event specifications, maintaining attention to detail and organizational standards.
- Assisted in serving food and beverages efficiently, adhering to safety and health regulations throughout each event.
- Collaborated with kitchen staff to ensure timely meal delivery, enhancing overall event coordination and flow.
Aviation Security Officer
Norman Manley International Airport
06.2023 - 12.2023
- Conducted thorough security screenings of passengers, baggage, and cargo to ensure compliance with regulations.
- Monitored surveillance systems to detect suspicious activities and respond promptly to security breaches.
- Collaborated with law enforcement agencies to enhance airport safety protocols and emergency response strategies.
- Assisted in developing and implementing security training programs for new staff members.
Call Center Representative
Alorica
12.2021 - 08.2022
- Handled high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Provided accurate product information, ensuring clarity and understanding for customers.
- Documented customer interactions using CRM software to maintain detailed records of communications.
- Collaborated with team members to improve response times and enhance customer satisfaction ratings.
Education
High School Diploma - City & Guilds
Denham Town High School
Kingston Jamaica Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Reservation coordination
- Payment processing
- Phone management
- Front desk operations
Personal Information
Timeline
Front Desk Host
Kinship landing
08.2025 - Current
Front Desk Receptionist
Howard Johnson Hotel
02.2025 - Current
Banquet Server
Edge Water Resort & Hotel
01.2024 - 12.2024
Aviation Security Officer
Norman Manley International Airport
06.2023 - 12.2023
Call Center Representative
Alorica
12.2021 - 08.2022
High School Diploma - City & Guilds
Denham Town High School