Jahdiel Daniel Ospino Peralta
Resumen profesional
I am a dedicated professional who consistently strives to ensure customer satisfaction. I bring extensive professional experience and solid knowledge of the industry. I excel at working both collaboratively in a team and independently, depending on the needs. I am seeking the opportunity to showcase my skills and contribute to a forward-thinking company.
Datos destacados
4
4
years of professional experience
11
11
years of post-secondary education
Experiencia
Real Time Analyst
Movate
07.2024 - Actual
- Preparation of reports and briefings.
- Documentation and file management.
- Information control and monitoring.
- Project and program development.
- Task and deadline management.
- Troubleshooting and incident management.
- Answering real Time client queries regarding the queues and making corresponding staffing adjusments.
- Ensure that all asociates are being tracked reported.
- Created, Desing and maintain reports for all the KPIs used in management decision-making.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Gathered, documented, and modeled data to assess business trends.
- Organized and detail-oriented with a strong work ethic.
- Produced detailed and relevant reports for use in making business decisions.
- Provided professional services and support in a dynamic work environment. Managed time efficiently in order to complete all tasks within deadline.
- Strengthened communication skills through regular interactions withothers.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever
- Proved successful working within tight deadlines and a fast-paced environment.
Real Time Analyst
Bpo Labs
Barranquilla
07.2023 - 12.2024
- Preparation of reports and briefings
- Documentation and file management
- Information control and monitoring
- Project and program development
- Task and deadline management
- Troubleshooting and incident management
- Answering real Time client queries regarding the queues and making corresponding staffing adjustments
- Ensure that all associates are being tracked reported
- Created, Design and maintain reports for all the KPIs used in management decision-making
Real Time Analyst
FoundEver
Barranquilla
02.2022 - 06.2023
- Preparation of reports and briefings
- Documentation and file management
- Information control and monitoring
- Project and program development
- Task and deadline management
- Troubleshooting and incident management
- Answering real Time client queries regarding the queues and making corresponding staffing adjustments
- Ensure that all associates are being tracked reported
- Created, Design and maintain reports for all the KPIs used in management decision-making
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
- Gathered, documented, and modeled data to assess business trends
- Organized and detail-oriented with a strong work ethic
- Produced detailed and relevant reports for use in making business decisions
- Provided professional services and support in a dynamic work environment
- Managed time efficiently in order to complete all tasks within deadline
- Strengthened communication skills through regular interactions with others
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever
- Proved successful working within tight deadlines and a fast-paced environment
Customer Service Representative
FoundEver
Barranquilla
08.2021 - 01.2022
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Tracked customer service cases and updated service software with customer information
- Call taking and technology troubleshooting for customers who call for repair of their television service
Customer Service Representative
Sutherland
Barranquilla
10.2020 - 03.2021
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Tracked customer service cases and updated service software with customer information
- Call taking and technology troubleshooting for customers who call for repair of their television service
Formación
Industrial Electromechanical Manteinance Technologist -
Sena
01.2017 - 01.2019
Bachiller Académico - undefined
Colegio Colón
01.2007 - 01.2016
USE OF EXCEL AND ACCESS FOR THE DEVELOPMENT OF BUSINESS MANAGEMENT APPLICATIONS - undefined
Sena
USE OF MICROSOFT OFFICE 2016 TOOLS: EXCEL - undefined
Sena
SPECIAL COURSE ON INNOVATIVE ENTREPRENEURSHIP - undefined
Sena
SPECIAL COURSE ON ASSERTIVE AND EFFECTIVE COMMUNICATION IN WORK TEAMS - undefined
Sena
SPECIAL COURSE IN COMMUNICATION AND ORAL EXPRESSION TECHNIQUES - undefined
Sena
Enfatiza tus habilidades clave
- Advanced use of Office tools (Word, Excel, Power Point, Access, Outlook, Power BI)
- Real-time data transcription
- Time tracking
- Complaint resolution
- Creative problem solving
- Punctuality and Responsibility: Reliable and always on time, ensuring tasks are completed as planned
- Teamwork: Skilled in collaborating effectively with colleagues to achieve common goals
- Quick Learner: Ability to grasp new concepts and adapt to changing environments with ease
- Commitment: Dedicated to delivering high-quality work and meeting expectations consistently
- Empathy: Strong interpersonal skills to understand and address the needs of others
- Problem-Solving: Resourceful in analyzing challenges and implementing effective solutions
- Work Ethic: Possesses exceptional drive and stamina to manage demanding workloads successfully
Personalizado
- Duban Batista, WorkForce Coordinator, BPO LABS, 3002015123
- Nohemí Castro Gil, Coach, Sutherland, 3208900
- Melissa Fajardo, Coach, FoundEver, 3015894821
- César Neira, WorkForce Coordinator, FoundEver, 3017857923
Idiomas
Español
Idioma nativo
Inglés
Intermedio avanzado
B2
Cronología
Real Time Analyst
Movate
07.2024 - Actual
Real Time Analyst
Bpo Labs
07.2023 - 12.2024
Real Time Analyst
FoundEver
02.2022 - 06.2023
Customer Service Representative
FoundEver
08.2021 - 01.2022
Customer Service Representative
Sutherland
10.2020 - 03.2021
Industrial Electromechanical Manteinance Technologist -
Sena
01.2017 - 01.2019
Bachiller Académico - undefined
Colegio Colón
01.2007 - 01.2016
USE OF EXCEL AND ACCESS FOR THE DEVELOPMENT OF BUSINESS MANAGEMENT APPLICATIONS - undefined
Sena
USE OF MICROSOFT OFFICE 2016 TOOLS: EXCEL - undefined
Sena
SPECIAL COURSE ON INNOVATIVE ENTREPRENEURSHIP - undefined
Sena
SPECIAL COURSE ON ASSERTIVE AND EFFECTIVE COMMUNICATION IN WORK TEAMS - undefined
Sena
SPECIAL COURSE IN COMMUNICATION AND ORAL EXPRESSION TECHNIQUES - undefined
Sena
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