Jahaziel Rodriguez
Longmont
Summary
I was trained with excellent customer service professionals. Experience at QuikTrip and Walmart helped me with phone skills and how to resolve problems. Proven ability to enhance customer satisfaction through active listening and effective communication. Recognized for promoting loyalty programs and maintaining safety standards, ensuring a welcoming environment for all patrons. Reliable professional with a background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs, and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. I am still looking to finish my education. I am doing a double major, which is psychology and criminal justice.
Overview
4
4
years of professional experience
Work History
Cashier/Everything
QuikTrip
Longmont
01.2024 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Maintained work area and kept cash drawer organized.
- Kept records of purchases, maintained the orderly appearance of the checkout area, and restocked supplies as needed.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Processed efficient and accurate cash, check, debit, and credit card payments using the count-back system.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Ensured that all safety regulations were followed while handling hazardous materials.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Operated cash register to process transactions accurately and efficiently.
Cashier/OGP
Walmart
Longmont
03.2021 - 11.2023
- I first worked as a cashier for around 1.5 years. I was taught exceptional customer service by my managers and trainers.
- When I moved positions, I learned fast and handled phone calls with great customer service.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Resolved customer complaints professionally, according to company policy.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Criminal Justice
University of Colorado Denver
Denver05-2027
Skills
- Customer service
- Case management
- Conflict resolution
- Criminal law
- Empathy and patience
- Public speaking
- Team building
- Employee training
- Call handling
Affiliations
- Play the drums
- Play sports
- Go to church
- Like hanging out with friens and family
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Cashier/Everything
QuikTrip
01.2024 - Current
Cashier/OGP
Walmart
03.2021 - 11.2023
Bachelor of Arts - Criminal Justice
University of Colorado Denver
Similar Profiles
Guilllermo Gonzalez-javierGuilllermo Gonzalez-javier
Clerk at QuikTripClerk at QuikTrip
ELIZABETH ANGULOELIZABETH ANGULO
Clerk Trainer at QuiktripClerk Trainer at Quiktrip
Hugo Gudino GomezHugo Gudino Gomez
Part Time Clerk at QuikTripPart Time Clerk at QuikTrip