Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JADEN SALAZAR

Littleton,CO

Summary

With a proven track record at iLending, I excel in leading teams to enhance productivity and customer satisfaction. Skilled in accuracy, precision, and conflict resolution, my analytical approach and effective communication have driven process improvements and success. Achievements include implementing strategies that significantly improved team performance and productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Titles Admin Team Lead

iLending
04.2020 - 11.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
  • Processed title applications for new vehicles or transfers of ownership.
  • Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
  • Provided assistance to customers with inquiries regarding DMV services and procedures.
  • Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
  • Assisted with training new staff members on DMV regulations and procedures.
  • Prepared reports for management review related to office performance metrics.
  • Ensured compliance with state laws and regulations related to vehicle titling processes.

Property Manager

StorQuest Self Storage
01.2019 - 04.2020
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collected and maintained careful records of rental payments and payment dates.

Assistant Manager

Sprouts Farmers Markets
05.2018 - 12.2018
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Kept records of daily production numbers for each type of item produced.
  • Rotated stock as needed to keep freshness intact.
  • Inspected finished products before packaging them up for sale.

Team Trainer

Target
11.2013 - 05.2018
  • Provided guidance to team members on best practices in customer service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted comprehensive training sessions for new hires on operational procedures.
  • Adapted training approaches to accommodate individual learning needs.
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.

Shift Leader

Taco Bell
12.2010 - 03.2012
  • Adhered to health and safety standards while preparing food.
  • Operated cash register accurately and efficiently for customer transactions.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors, in order to maintain a safe and sanitary environment for customers and staff alike.
  • Checked orders for quality and completeness.

Education

High school -

Golden High School
Golden, CO
05.2011

Skills

  • Accuracy and Precision
  • Time Management
  • Analytical Skills
  • Data Entry
  • Conflict Resolution
  • Multitasking
  • Critical Thinking
  • Reliability
  • Effective Communication

Certification

Colorado Notary Public

Timeline

Titles Admin Team Lead

iLending
04.2020 - 11.2024

Property Manager

StorQuest Self Storage
01.2019 - 04.2020

Assistant Manager

Sprouts Farmers Markets
05.2018 - 12.2018

Team Trainer

Target
11.2013 - 05.2018

Shift Leader

Taco Bell
12.2010 - 03.2012

High school -

Golden High School

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JADEN SALAZAR