Jade Murray
Denver
Summary
Behavioral health technician with expertise in patient monitoring, effective communication, and project management. Proven ability to create supportive environments for patients and students through strong classroom management and customer service skills. Committed to enhancing treatment strategies and fostering positive learning experiences through team collaboration.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
HCA Healthone
Aurora
08.2025 - 03.2026
- Monitored patient behavior, promptly reporting changes to enhance treatment strategies.
- Assisted patients with daily living activities and personal care, promoting independence and dignity.
- Documented patient progress and interactions in electronic health records accurately.
- Maintained safe and therapeutic environment for all patients.
- Collaborated with healthcare team to implement treatment plans, ensuring continuity of care.
Special Education Paraprofessional
Rocky Mountain Prep
Denver
11.2022 - 05.2025
- Assisted in managing classroom behavior and promoting a positive learning environment.
- Engaged students in hands-on learning experiences to enhance understanding.
- Facilitated communication among teachers, parents, and support staff to support student needs.
- Organized classroom resources and materials to streamline daily operations.
- Monitored student behavior to maintain a safe and positive learning environment.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Managed class of special education students in the absence of lead teacher.
Virtual Assistant
Intelligent Office
Denver
01.2022 - 11.2022
- Managed scheduling and calendar coordination for multiple executives.
- Handled correspondence and communications across various platforms efficiently.
- Executed administrative tasks, including data entry and file management.
- Conducted research to support client needs and project goals effectively.
- Developed standard operating procedures for office tasks and workflows.
- Managed customer inquiries through email and telephone communication.
- Managed inventory of office supplies and placed orders.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Customer Service Representative
Comcast Business
Denver
02.2019 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with service inquiries and technical support issues.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Resolved billing disputes and facilitated account adjustments effectively.
- Educated clients on product features and service plans available.
- Collaborated with team members to streamline customer service processes, improving efficiency in issue resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships through personalized assistance, fostering loyalty and repeat business.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Online Campus05-2029
GED -
Pickens Technical College
Aurora, CO12-2013
Skills
- Behavioral assessment
- Patient monitoring
- Project management
- Data entry
- Appointment scheduling
- Customer service
- Team collaboration
- Prioritization
- Effective communication
- Empathy and patience
- Classroom management
- Account management
Timeline
Behavioral Health Technician
HCA Healthone
08.2025 - 03.2026
Special Education Paraprofessional
Rocky Mountain Prep
11.2022 - 05.2025
Virtual Assistant
Intelligent Office
01.2022 - 11.2022
Customer Service Representative
Comcast Business
02.2019 - 01.2022
Bachelor of Arts - Business Administration
Southern New Hampshire University
GED -
Pickens Technical College