Jacquelyn Resch
Superior
Summary
Motivated and results-driven General Manager with over 10 years of progressive experience in the restaurant and hospitality industry. Proven success in team leadership, training, and operations management. Passionate about delivering top-tier guest experiences and fostering strong workplace cultures.
Overview
13
13
years of professional experience
Work History
General Manager
Yardbird Southern Table & Bar
07.2025 - Current
- Directed daily operations, ensuring seamless service and adherence to quality standards.
- Oversaw staff training programs, enhancing team performance and customer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
General Manager
SPB Hospitality -Old Chicago
05.2022 - 06.2025
- Manage daily operations of a high-volume restaurant, overseeing staff of 25+ team members
- Train, coach, and schedule employees to ensure efficient service and team cohesion
- Monitor inventory, control costs, and place supply orders to meet business needs
- Resolve customer concerns and ensure a high standard of service and satisfaction
- Collaborate with upper management on sales goals, labor costs, and performance metrics
Assistant General Manager / Banquet Captain
Explorium Brew Pub
04.2020 - 05.2022
- Trained new servers on customer service standards, menu knowledge, and POS systems
- Coordinated banquet events, managing logistics and ensuring smooth execution
- Led service teams during high-volume events, maintaining quality and efficiency
- Collaborated with kitchen and management to optimize banquet operations and guest satisfaction
- Delivered exceptional guest experiences through proactive problem solving and team leadership
Floor Manager/ Traveling Trainer
SPB Hospitality -Rock Bottom Restaurant & Brewery
03.2013 - 03.2020
- Led and supported restaurant operations, ensuring consistent execution of company standards
- Traveled to new and existing locations to train and develop team members and management
- Onboarded and mentored new employees during location openings and transitions
- Oversaw staff scheduling, shift management, and service quality across multiple sites
- Recognized for strong leadership, adaptability, and ability to build high-performing teams
Education
Bachelor of Business Administration - Supply Chain Focus
University of Wisconsin – Milwaukee
01.2016
Skills
- Team Leadership & Development
- Staff Training & Onboarding
- Restaurant Operations Management
- Guest Relations & Conflict Resolution
- Event & Banquet Coordination
- Inventory Management
- POS Systems (Micros, Toast, etc)
- Communication & Interpersonal Skills
Timeline
General Manager
Yardbird Southern Table & Bar
07.2025 - Current
General Manager
SPB Hospitality -Old Chicago
05.2022 - 06.2025
Assistant General Manager / Banquet Captain
Explorium Brew Pub
04.2020 - 05.2022
Floor Manager/ Traveling Trainer
SPB Hospitality -Rock Bottom Restaurant & Brewery
03.2013 - 03.2020
Bachelor of Business Administration - Supply Chain Focus
University of Wisconsin – Milwaukee
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