Jacquelyn Manley
Divide,CO
Summary
Seasoned Program and Waiver Service Coordinator with a proven track record at The Resource Exchange (TRE) and Community Partnership Family Resource Center, adept in project management and community outreach, recognized with the Colorado Vroom Champion Award in 2023. Expert in fostering professional relationships and developing resource management strategies; demonstrating exceptional adaptability, knowledge, and empathy in child development and family advocacy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Waiver Services Coordinator
The Resource Exchange
06.2024 - Current
- Communicated effectively with internal staff members as well as external partners to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Responded to telephone calls and emails from clients and partner agencies to answer questions or resolve problems.
- Provided member service support via phone calls, emails, or in person when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
- Used computer software and systems to enter data and review and draft documents.
- Communicated with clients and supervisors regarding project status and changes in scope of work and waiver changes.
- Organized data by creating spreadsheets or other visual aids for easier analysis.
- Maintained accurate records of projects, tasks, and deadlines using database software.
- Drafted correspondence, reports and other documents based on instructions from supervisors or managers.
- Collaborated with other departments to ensure customer services/waivers met deadlines.
Early Childhood Program Coordinator
Community Partnership Family Resource Center
05.2015 - 01.2024
- Coordinated and Supervised all Early Childhood programming at CPFRC to include Parents as Teachers, Eat Play Grow, Exploring Foods Together, and Playgroup Connections.
- Continued to carry a caseload and visited one on one with clients and helped them to develop a sense of self efficacy through utilization and understanding of resources.
- Helped families prepare their children for kindergarten by highlighting and exploring how parents are children's first and best teachers.
- Provided easy, fun activities that help promote parent child interactions as well as development centered parenting topics and opportunities to explore family well-being.
- Maintained data and data reports, maintained constant open communication with leadership team.
- Fostered a positive team environment.
- Supervised a team of 2-3 and provided reflective supervision both in a team setting and one on one.
- Created and maintained professional relationships with other organizational partners, coordinated and facilitated community events geared towards Early Childhood and family interactions, provided data results and success stories for grant reporting, and maintained facility cleanliness.
- Always open to taking on new roles and assisting in other programs, usually the first one to volunteer for new training opportunities.
- Planned, coordinated, and ran playgroups and group connections.
- Collaborated with internal teams across departments to ensure effective operations of the program.
- Identified and implemented program improvements to enhance performance.
- Maintained compliance with all regulations relevant to the program activities.
- Managed databases containing participant information and program metrics.
Nanny/Babysitter
Self-Employed
01.2002 - 05.2015
- Supervised and cared for children ages 3 months up through 12 years old.
- Cared for multiple children at a time ranging from 2 to 6 children at a time.
- Built trust through open communication with both children and their parents.
- Exhibited patience and understanding when dealing with difficult behaviors from children.
- Showed excellent organizational abilities when planning activities, preparing meals, and maintaining the house.
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts.
- Developed strong communication skills by interacting with parents and developing relationships with families.
- Taught basic life skills such as manners, respect, and responsibility.
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities.
- Displayed creativity in organizing fun activities to keep kids engaged and entertained.
- Created stimulating and nurturing environment to enable children to feel safe.
- Followed instructions from parents regarding discipline strategies or special needs of the child and children.
- Assisted in potty training young children by providing positive reinforcement techniques.
- Prepared nutritious meals according to dietary restrictions or preferences set forth by the family.
- Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.
Recreation Services Leader
Los Angeles County Department of Parks and Recreation
06.2002 - 08.2008
- Kept team members up-to-date with relevant project information.
- Implemented strategies to increase participation in programs among target populations.
- Analyzed program results and developed recommendations for improvement.
- Evaluated new and existing programming to assess suitability and need for changes, using information such as participant surveys and feedback.
- Provided technical assistance to staff members on various aspects of the program's operations.
- Tracked expenses related to projects within the framework of a given budget.
- Monitored and reviewed programming to ensure that schedules were met, guidelines were adhered to and performances are of adequate quality.
- Addressed questions and concerns from the general public.
- Recruited, trained, and supervised three new staff members each year.
- Identified maintenance and safety issues at program facilities and coordinated repairs.
- Supervised youths ages 4-14 years old during summer, winter, and after school camps.
- Successfully managed multiple high-priority projects simultaneously while meeting deadlines and budget requirements.
- Established and maintained professional working relationship with other employees and volunteers involved in both the children camps and various sports leagues (to include Parks and Rec softball leagues, pee wee football leagues, and S.I.B.L.-Sylmar Independent Baseball League).
- Upheld all CPR and California regulated certifications.
- Familiarized parents with the center's policies, regulations, fees, and curriculum.
Education
High School Diploma -
Los Angeles Baptist High School
North Hills, CA06.2006
Pre-Med - undefined
California State University-Northridge
Northridge, CAPre-Med - undefined
University of California-Irvine
Irvine, CASkills
- Proficient with Office 365
- Technologically Adept
- Adaptable
- Professional
- Knowledgeable of local resources
- Quick and eager learner
- Reliable
- Friendly
- People-oriented
- Flexible
- Complex problem solver
- Able to create and maintain professional relationships
- Team Oversight
- Resource Management
- Staff Development
- Report Preparation
- Project Coordination
- Referral Coordination
- Office Administration
- Community Outreach
- Program Evaluation
- Quality Assurance
- Event Coordination
- Program Scheduling
- Data Verification
- Program Improvements
- Program Guidelines Adherence
- Program Management
Certification
- Certified Nursing Assistant License
- Valid Driver's License
- First Aid and CPR Certification
- Colorado Family Support Assessment 2.0 Certification
- QMAP Qualified
- Motivational Interviewing Certification
- Substance Abuse Intervention Certification
- Mental Health First Aid Certification
- Parents as Teachers Model Implementation and Foundational Curriculum 1 & 2 Certification
- Vroom Brain Building Basics Certification
- Trauma Informed Care Certification
- Bridges Out of Poverty Certification
- Mandatory Reporting Certification
- Protective Factors Certification
- ASQ-3 and ASQ-SE:2 Administration Certification
- Bracken School Readiness Assessment Administration Certification
- Parenting Interactions with Children: Checklist of Observations Linked to Outcomes (PICCOLO) Tool Administration Certification
- Edinburg Postnatal Depression Screening Administration Certification
- Hurt Insult Threaten Scream Assessment Administration Certification
- OAE Hearing Screening Administration Certification
- Standards of Quality Administration Certification
Timeline
Waiver Services Coordinator
The Resource Exchange
06.2024 - Current
Early Childhood Program Coordinator
Community Partnership Family Resource Center
05.2015 - 01.2024
Recreation Services Leader
Los Angeles County Department of Parks and Recreation
06.2002 - 08.2008
Nanny/Babysitter
Self-Employed
01.2002 - 05.2015
Pre-Med - undefined
California State University-Northridge
Pre-Med - undefined
University of California-Irvine
High School Diploma -
Los Angeles Baptist High School
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