Jacqueline St Clair
Dillon
Summary
Dynamic professional with extensive experience in customer service and technical analysis at Yardi. Proven track record in implementing software solutions and managing lease agreements, ensuring compliance and efficiency. Adept at fostering collaboration and delivering exceptional support, enhancing client satisfaction and operational performance. Strong communicator with a focus on achieving results.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Wood Winds Property Management
05.2025 - 10.2025
- Greeted and assisted owners, guests of owners,renters and vendors with professionalism and courtesy.
- Answer and direct phone calls, emails, and inquiries to the appropriate staff.
- Maintained front desk operations including filing, and record-keeping
- Collected and submitted HOA payments, service requests, and other owner documentation
- Coordinated with property manager and maintenance staff to resolve owner concerns.
- Ensured the lobby and reception area remain organized and presentable
- Provided general administrative support to the property manager.
Leasing Agent (Temp)
Roundhouse Property Management
03.2024 - 09.2024
- Assisted prospective tenants in property tours and application processes.
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Coordinated maintenance requests, facilitating timely resolutions for tenant concerns.
- Maintained accurate records of tenant interactions and leasing activities in management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Technical Analyst
Yardi
08.2014 - 07.2023
- Installed, configured, and troubleshot cloud environments within the Yardi Energy module to ensure optimal performance.
- Developed applications and customizations to deliver tailored customer solutions.
- Supported end users by explaining Yardi functional design, configuration, and operational requirements.
- Directed system implementations including installations, integrations, data migrations, updates, and plugin management.
- Established and maintained AR/AP automation processes for internal and external Yardi clients.
Implementation Specialist
Yardi
03.2011 - 08.2014
- Customized and implemented Yardi Software solutions tailored to client requirements; delivered training to ensure effective adoption and utilization.
- Partnered with the sales team to identify business development opportunities and supported successful rollout of new product implementations.
- Reviewed, coded, and validated accounts for all incoming invoices and payables; ensured compliance with client policies and business rules.
- Processed high-volume utility payments across 30–60 properties with accuracy and efficiency, escalating discrepancies and authorizations as needed.
Education
Associate of Science - Accounting And Finance
Post University
Waterbury, CT06-2027
Associate of Science - Computer Science
Remington College
Colorado Springs, CO07-2006
Skills
- Customer service
- Front desk operations
- Administrative support
- Lease management
- Technical troubleshooting
- Software implementation
- Cloud environment management
- End-user support
- Project collaboration
- Technical analysis
- Effective communication
Timeline
Front Desk Receptionist
Wood Winds Property Management
05.2025 - 10.2025
Leasing Agent (Temp)
Roundhouse Property Management
03.2024 - 09.2024
Technical Analyst
Yardi
08.2014 - 07.2023
Implementation Specialist
Yardi
03.2011 - 08.2014
Associate of Science - Accounting And Finance
Post University
Associate of Science - Computer Science
Remington College