Jacqueline Douglas
Denver,CO
Summary
Dynamic server with proven guest relations expertise at Brookdale Senior Living. Recognized for enhancing customer satisfaction through effective communication and personalized service. Skilled in training coordination and fostering collaboration among team members, ensuring a positive experience for guests. Adaptable and dedicated, consistently addressing diverse customer needs while maintaining high standards of service.
Overview
3
3
years of professional experience
Work History
Server
Brookdale Senior Living
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with customers through genuine hospitality efforts leading to repeat business.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Bachelor of Fine Arts - Film And Television Production (directing)
DePaul University
Chicago, IL06-2028
High School Diploma -
George Washington High School
Denver, CO05-2024
Skills
- Guest relations
- Warm and friendly
- Collaborative Team Member
- Effective Communication Skills
- Training Coordination
- Capable of Lifting Up to 50 Pounds
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Server
Brookdale Senior Living
06.2022 - Current
Bachelor of Fine Arts - Film And Television Production (directing)
DePaul University
High School Diploma -
George Washington High School
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