Open To Work
Jacqueline Castonguay
Longmont
Work Preference
Summary
Results-oriented professional skilled in operational management, customer service, and relationship building. Adept at managing daily operations, enhancing inventory management, and training new employees to improve service quality and compliance with industry standards.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2017 - Current
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Monitored order accuracy and customer interactions to drive sales growth.
- Resolved customer complaints promptly, improving overall customer experience.
- Trained new team members on company standards and best practices.
- Managed inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations throughout the store.
Administrative/ research assistant
JJC Consulting
02.2018 - 03.2020
- Managed customer relationships using Salesforce to streamline communication.
- Developed summaries of research findings for client presentations.
- Collected and organized data for studies, enhancing research accuracy and accessibility.
- Summarized research findings for client presentations, aiding in effective communication of results.
Sales Representative
ETA Transit Systems
04.2012 - 12.2018
- Managed client accounts in Salesforce to enhance client satisfaction and streamline communication.
- Cultivated and maintained strong relationships with key industry contacts to support business growth.
- Utilized networks and online portals to generate qualified leads and expand prospect base.
- Client Account management using Salesforce.
Store Manager
Lane Bryant
12.2015 - 05.2017
- Received the CEO Excellence Award for increased sales.
- Championed key strategic plans to grow credit accounts to achieve financial goals.
- Led initiatives to develop and coordinate in-store events, enhancing customer engagement.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw staff scheduling and maintained optimal team performance levels.
- Trained new employees on customer service standards and product knowledge, improving service quality.
Administrative Assistant
Geosynfuels
02.2011 - 02.2012
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily office operations to ensure smooth workflow and communication.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Composed letters, memos, reports, emails, and presentations for management staff.
Government Customer Service Representative
GeoEye
05.2008 - 01.2010
- Managed collection deliverables for government and Sea Star clients, ensuring compliance and timely processing.
- Customer service and issue resolution.
- Provided customer service and resolved issues to enhance client satisfaction.
- Facilitated procurement by creating accurate purchase orders.
- Oversaw ad hoc collection initiatives, archived orders, and directed large collection projects to meet organizational goals.
- Monitored ad hoc collection initiatives, archived orders, and oversaw large collection projects.
- Utilized GIS to coordinate the area requested.
Education
Bachelor of Arts - Geography & Environmental Science
University of Colorado
Colorado Springs, ColoradoBachelor of Arts - Human Resource Management
University of Phoenix
Bachelor of Arts - ANTHROPOLOGY
University of Colorado
Colorado Springs, ColoradoSkills
- Operational management
- Inventory management
- Time management
- Team leadership
- Customer satisfaction
- Relationship building
- Data analysis
Timeline
Administrative/ research assistant
JJC Consulting
02.2018 - 03.2020
Shift Supervisor
Starbucks
05.2017 - Current
Store Manager
Lane Bryant
12.2015 - 05.2017
Sales Representative
ETA Transit Systems
04.2012 - 12.2018
Administrative Assistant
Geosynfuels
02.2011 - 02.2012
Government Customer Service Representative
GeoEye
05.2008 - 01.2010
Bachelor of Arts - Geography & Environmental Science
University of Colorado
Bachelor of Arts - Human Resource Management
University of Phoenix
Bachelor of Arts - ANTHROPOLOGY
University of Colorado