Jacqueline Carlyon
Greeley
Summary
Dedicated Customer Service Representative with a focus on service efficiency and customer retention. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and active listening.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TTEC
Greeley
04.2019 - Current
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Escalated complex issues to supervisors for prompt resolution and follow-up.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Bakery Worker
Sam's Club
Greeley
04.2017 - 03.2018
- Followed health codes and regulations regarding food handling procedures.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
Customer Service Representative
TelTech Systems
Greeley
02.2014 - 05.2017
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Southwest High School
St Louis, MO05-1971
Skills
- Customer service
- Conflict resolution
- Product knowledge
- CRM software
- Service efficiency
- Customer retention
- Active listening
Timeline
Customer Service Representative
TTEC
04.2019 - Current
Bakery Worker
Sam's Club
04.2017 - 03.2018
Customer Service Representative
TelTech Systems
02.2014 - 05.2017
High School Diploma -
Southwest High School