Jacob Russo
Denver
Summary
Results-oriented Operations Assurance Manager with expertise in quality assurance and regulatory compliance. Skilled in vendor relationship management and process optimization, driving operational efficiency and enhancing cross-functional collaboration to support product launches and process improvements while adhering to industry standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Assurance Manager
Cochlear Americas
Centennial
10.2025 - Current
- Liaised with Quality to conduct quality activities ensuring supply chain compliance for medical device manufacturing.
- Oversaw kitting department and surgical drill rental program to ensure timely execution of kitting activities.
- Worked closely with suppliers for surgical drill rental outsourcing, as well as general procurement
- Championed project to ensure compliance with QLL (Quebec Language Law) labeling requirements, enhancing regulatory adherence.
- Collaborated with cross-functional teams to enhance operational efficiency and support multiple simultaneous product launches
Learning Experience Designer
MasterControl
04.2023 - Current
- Oversaw DEV to PROD product lifecycles for multiple concurrent learning initiatives, ensuring timely delivery aligned with release cadences.
- Enhanced learning experiences by designing and implementing interactive multimedia content.
- Optimized learner retention and application through the integration of effective instructional strategies and assessment techniques.
- Provided consultative support on best practices in adult education for internal teams and external clients.
- Acted as in-house product SME for education department, developing and reviewing content to enhance product releases and updates.
Senior Learning Consultant
MasterControl
04.2021 - 04.2023
- Boosted employee productivity by designing targeted learning solutions that aligned with organizational goals and objectives.
- Facilitated virtual and in-person courses for sysadmin-level, end-user, and intermediate audiences to enhance user competency.
- Mentored junior learning consultants, sharing best practices for effective instructional design and facilitating their professional growth.
- Promoted customer engagement in self-learning initiatives, fostering independence and resourcefulness among learners.
- Championed adoption of innovative learning technologies, researching and piloting tools to improve overall learning experience.
Document Control Administrator
Cochlear Americas
08.2016 - 04.2021
- Fully restructured company's eQMS through MasterControl, resulting in massive improvements to efficiency and overall company culture shift towards quality.
- Managed quality events, including NCRs and CAPAs, to uphold quality standards and facilitate corrective actions.
- Documented hundreds of clinical, regulatory, and quality processes, proceduralizing company-wide practices for consistency.
- Participated in multiple FDA audits, running backroom operations and passing audits with positive FDA feedback and conclusions.
- Supported over 600 end users as Sysadmin of MasterControl, ensuring compliance with multiple regulatory bodies.
Education
Bachelor of Arts - Anthropology
Metropolitan State University of Denver
Denver, CO05-2015
Skills
- Quality assurance
- Regulatory compliance
- Risk management
- Supply chain management
- Process optimization
- Vendor relationship management
- Document control
- Training development
- Instructional design
- Multi-platform software expertise
- MasterControl expertise
- Adaptive learning content curation
Certification
- Certified Quality Technician (ASQ)
- Lean Six Sigma (Green Belt)
Volunteer work
Volunteer musician for teen substance rehab facility (2007-2010)
Timeline
Operations Assurance Manager
Cochlear Americas
10.2025 - Current
Learning Experience Designer
MasterControl
04.2023 - Current
Senior Learning Consultant
MasterControl
04.2021 - 04.2023
Document Control Administrator
Cochlear Americas
08.2016 - 04.2021
Bachelor of Arts - Anthropology
Metropolitan State University of Denver