Jacob Rhoades
Parker
Summary
Driven service professional with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Service Advisor
Service Street Tire & Auto Repair
Castle Rock
10.2023 - Current
- Provided detailed explanations of services and repairs to customers.
- Coordinated service department workflow to enhance efficiency and customer satisfaction.
- Communicated effectively with technicians regarding service needs.
- Managed customer follow-ups to ensure satisfaction with services received.
Sales & Service Associate
24 Hour Fitness
Centennial
11.2022 - 10.2023
- Generating income for the gym through membership and personal training sales via marketing leads.
- Retain customers by listening to unmet needs and promoting services that may further assist in achieving individual goals.
- Ensuring a clean and positive environment so the overall customer experience is exceptional.
Service Advisor
McDonald Auto Group
Littleton
10.2020 - 08.2022
- Provided detailed explanations of services and repairs to customers.
- Coordinated service department workflow to enhance efficiency and customer satisfaction.
- Communicated effectively with technicians regarding service needs.
- Managed customer follow-ups to ensure satisfaction with services received.
Service Advisor
Autonation Toyota
Centennial
01.2020 - 05.2020
- Provided detailed explanations of services and repairs to customers.
- Coordinated service department workflow to enhance efficiency and customer satisfaction.
- Communicated effectively with technicians regarding service needs.
- Managed customer follow-ups to ensure satisfaction with services received.
Shift Manager
Jerusalem Restaurant
Denver
03.2018 - 01.2020
- Coordinated schedule for day shift wait staff.
- Trained and directed new team members
- Handled any customer concerns to guarantee exceptional service.
- Calculated and distributed tips.
- Assisted in creating an environment that was positive for customers and employees alike while maintaining high standards of excellence.
- A long-term restaurant located near Denver University.
Education
General Education Development Degree -
Legend High School
Parker, CO01.2020
Skills
- Customer relationship management
- Workflow optimization
- Sales negotiation
- Complaint resolution
- Verbal and written communication
- Team collaboration
- Problem solving
- Documentation
- Leadership
- Workplace organization
Volunteer Experience
I enjoy spending time outside of work contributing and serving others.
From 2016 to 2020 I spent the majority of my free time volunteering at a substance abuse program for young adults in Centennial, CO.
- Set up/cleaning before and after meetings
- Leading small group discussions
- Providing transportation for program members
Timeline
Service Advisor
Service Street Tire & Auto Repair
10.2023 - Current
Sales & Service Associate
24 Hour Fitness
11.2022 - 10.2023
Service Advisor
McDonald Auto Group
10.2020 - 08.2022
Service Advisor
Autonation Toyota
01.2020 - 05.2020
Shift Manager
Jerusalem Restaurant
03.2018 - 01.2020
General Education Development Degree -
Legend High School