JACOB R. GARDNER
Colorado Springs
Summary
Accomplished Lead Fiber Optic Technician and Project Manager with expertise in optimizing signal strength and enhancing system performance. Skilled in overseeing teams to meet project deadlines while maintaining high-quality standards. Background includes leadership in telecommunications and operations, emphasizing quality and precision in service delivery.
Overview
8
8
years of professional experience
Work History
Lead Fiber Optic Technician
Ting Fiber Internet
Colorado Springs
01.2022 - Current
- Supervised daily production and scheduling of internal teams to maximize results.
- Trained new hires to fit company and industry standards on fiber practice and handling, safety regulations, and overall performance.
- Managed inventory stock, including monthly/quarterly ordering, inventory distribution to technicians, and EOM inventory counting.
- Installed fiber optic cables in residential and commercial buildings.
- Conducted thorough network testing for connectivity and performance issues.
- Supervised installation teams to ensure adherence to safety protocols.
- Collaborated with project managers on scheduling and resource allocation.
- Maintained accurate records of installations and service requests for reporting.
- Troubleshot equipment malfunctions to restore service promptly.
- Communicated effectively with customers regarding service updates and project timelines.
- Managed projects from inception through completion including budgeting, scheduling, testing and documentation.
- Coordinated with vendors regarding parts and materials needed for repair or upgrades of existing fiber optics systems.
- Resolved any customer complaints related to service quality or failure to meet deadlines.
- Analyzed results from various tests conducted on the network infrastructure to identify areas needing improvement.
- Supervised junior technicians in their tasks such as cable installation, splicing and termination.
- Prepared detailed reports on system performance levels and recommended changes when necessary.
- Provided technical support in resolving complex installation issues with existing or new fiber optic systems.
- Provided guidance to other team members regarding best practices for working with fiber optics technology.
- Developed, implemented and maintained a comprehensive preventive maintenance program for all fiber optic equipment.
- Performed splicing and termination of fiber optic cables according to industry standards.
- Participated in meetings with clients to discuss progress made on projects involving the use of fiber optics technology.
- Created detailed plans outlining how a particular job should be completed within established guidelines.
- Monitored and responded promptly to customer inquiries related to fiber optic services.
- Implemented procedures that ensured accuracy in data transmission over long distances via fiber optics cables.
- Assisted in the design of new networks as well as improved configurations for existing networks.
- Ensured safety protocols were followed during all installations or repairs of fiber optics systems.
- Trained personnel on proper use of tools and techniques involved in handling fiber optics systems.
- Identified potential problems before they occurred by conducting regular maintenance checks on all equipment.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
Fiber Optic Technician
Backbone Fiber Systems
Loveland
06.2019 - 10.2021
- Installed and terminated fiber optic cables for residential and commercial projects.
- Conducted routine maintenance on fiber optic networks to ensure optimal performance.
- Collaborated with team members to troubleshoot connectivity issues and repair systems.
- Utilized testing equipment to measure signal strength and diagnose faults in cables.
- Followed safety protocols while working in diverse environments, ensuring compliance standards.
- Documented installation processes and maintenance activities for future reference.
- Trained junior technicians on best practices for fiber optic installations and repairs.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Installed, terminated, spliced and tested fiber optic cables.
- Worked with other technicians as part of a team on large projects.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Tree and Lawn Foreman
SavATree
Fort Collins
09.2017 - 05.2019
- Coordinated team activities and assigned tasks to align with project goals.
- Inspected work quality to maintain standards in tree care and landscaping services.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated expectations to employees, ensuring adherence to high standards and addressing issues promptly.
- Resolved team conflicts, fostering a collaborative and positive work environment.
- Monitored equipment maintenance schedules to ensure optimal performance and safety.
- Collaborated with management to implement process improvements across teams.
Sawyer Crew Leader
Larimer County Conservation Corps
Fort Collins
04.2018 - 09.2018
- Operated saws to cut lumber for conservation projects.
- Trained team members on safe equipment usage and work practices.
- Coordinated workflow to meet deadlines for wood preparation tasks.
- Aligned cutting plans with project requirements through collaboration with project managers.
- Inspected materials for quality and suitability before processing.
- Led safety meetings to promote awareness and adherence to protocols.
- Worked closely with vendors in order to obtain necessary supplies at competitive prices.
- Trained newly hired employees on machine operations and safety procedures to enhance workplace safety.
Education
Bachelor of Arts - English Literature
University of Northern Colorado
Greeley, CO05.2015
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2010
Skills
- Fiber optic installation
- Network troubleshooting
- Inventory management
- Project management
- Preventive maintenance
- Customer relationship management
- Team coordination
- Safety compliance
- Technical training
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Detailed reporting
- Vendor negotiation
- Process improvement
- Risk management
- Inventory control
- Staff development
- Waste reduction
- Employee development
- Workflow management
- Strategic planning
- Staff management
- Verbal and written communication
- Task delegation
- Schedule development
- Team building
- Expectation setting
- Conflict resolution
- Documentation and reporting
- Goal oriented
- Project planning
- Analytical thinking
- Equipment troubleshooting
- Network testing
- Customer service
- Team collaboration
- Fiber splicing
- Training and mentoring
- Equipment maintenance
- Splicing techniques
- Troubleshooting connectivity
- Training others
- Self-Directed
- Calm under pressure
- Task prioritization
- PPE use
- Team management
- Microsoft office
- Organization and time management
- Data management
- [Equipment] operation
- Computer skills
- Analytical and critical thinking
- Active listening
- Customer relations
- Communication
- Multitasking Abilities
- Data entry
- Cultural awareness
- MS office
- Attention to detail
- Technical documentation
- Data analysis
- Creative lesson planning
- Empathy and patience
- Public speaking
- Cognitive and behavioral development
- Lesson planning
- Flexible and adaptive
- Curriculum development
Affiliations
Wildland Fire Technician - Berthoud Fire - Berthoud, CO - Apr-Aug 2018
Timeline
Lead Fiber Optic Technician
Ting Fiber Internet
01.2022 - Current
Fiber Optic Technician
Backbone Fiber Systems
06.2019 - 10.2021
Sawyer Crew Leader
Larimer County Conservation Corps
04.2018 - 09.2018
Tree and Lawn Foreman
SavATree
09.2017 - 05.2019
Bachelor of Arts - English Literature
University of Northern Colorado
High School Diploma -
Cherry Creek High School