Jacob Ramon
Trinidad
Summary
Reliable individual with a proven track record in customer-facing roles. Adept at decision-making and maintaining organization, ready to leverage skills to enhance service quality and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Woody's Furniture
06.2025 - Current
- Delivered furniture safely and efficiently to customer locations.
- Inspected delivery vehicles for maintenance and safety compliance.
- Communicated effectively with customers regarding delivery schedules.
- Loaded and unloaded furniture, ensuring protection from damage during transit.
- Maintained accurate records of deliveries and inventory status.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Online Personal Shopper
Walmart
11.2024 - 05.2025
- Assisted customers in selecting and purchasing items through online platform.
- Enhanced customer satisfaction by providing personalized shopping recommendations.
- Managed order fulfillment processes to ensure timely delivery of products.
- Adapted quickly to new technologies and systems, improving overall shopping experience.
Overnight Stocker
Walmart
04.2023 - 10.2024
- Managed inventory levels by organizing backroom stock and conducting regular audits.
- Implemented improved shelving techniques to optimize space utilization and product display.
- Monitored expiration dates, removing outdated items promptly to ensure freshness for customers.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
Kitchen Cook
Alamo Drafthouse
09.2022 - 12.2023
- Prepared high-quality dishes following standardized recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Lead Server
Alamo Drafthouse
06.2019 - 12.2023
- Trained and mentored new staff on customer service protocols and menu offerings.
- Coordinated team schedules to optimize coverage during peak hours and special events.
- Implemented training programs focused on upselling techniques, improving overall sales performance.
- Collaborated with kitchen staff to ensure timely food delivery aligned with guest expectations.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Back of House Team Member
Chic-Fil-A
04.2022 - 09.2022
- Ensured cleanliness and organization of workstations to maintain health standards.
- Monitored inventory levels and communicated needs to maintain stock availability.
- Assisted in implementing procedures that improved kitchen workflow and reduced waste.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
Bookseller
Books-A-Million
07.2021 - 12.2021
- Assisted customers with book selections and recommendations to enhance shopping experience.
- Organized inventory and maintained store displays to ensure optimal product visibility.
- Collaborated with management to streamline inventory management processes, reducing stock discrepancies.
- Analyzed customer feedback to identify trends and improve merchandise selection and store layout.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
Delivery Driver
Domino's Pizza
06.2020 - 10.2020
- Coordinated with warehouse staff to ensure timely order fulfillment.
- Adapted to changing routes and schedules based on traffic conditions.
- Assisted in training new drivers on company protocols and safety procedures.
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor of Science - Marine Biology
Texas A&M University, Corpus Christi
Corpus Christi, TXBachelor of Science - Computer Engineering
Texas A&M International University
Laredo, TXAssociate of Science - Emergency Medicine
Laredo College
Laredo, TXHigh School Diploma -
United High School
Laredo, TX07-2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Problem-solving
- Heavy lifting
- Decision-making
- Driven
- Inspiring
- Bilingual
Certification
- DOT Certified Driver
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Reading
- Video Gaming
- Playing Sports
- Animal Care
- Hiking
- App Development
- Coding and Programming
- Gardening
- I like working with my hands and fixing things
- Music
- Gym Workouts
Timeline
Delivery Driver
Woody's Furniture
06.2025 - Current
Online Personal Shopper
Walmart
11.2024 - 05.2025
Overnight Stocker
Walmart
04.2023 - 10.2024
Kitchen Cook
Alamo Drafthouse
09.2022 - 12.2023
Back of House Team Member
Chic-Fil-A
04.2022 - 09.2022
Bookseller
Books-A-Million
07.2021 - 12.2021
Delivery Driver
Domino's Pizza
06.2020 - 10.2020
Lead Server
Alamo Drafthouse
06.2019 - 12.2023
Bachelor of Science - Marine Biology
Texas A&M University, Corpus Christi
Bachelor of Science - Computer Engineering
Texas A&M International University
Associate of Science - Emergency Medicine
Laredo College
High School Diploma -
United High School