Jacob Mathenge
Aurora
Summary
Dynamic professional with a strong background in customer service and equipment maintenance at Blackstone Country Club. Proven ability to enhance member experiences through exceptional service and efficient event setup. Skilled in cash handling and emergency response, demonstrating attention to detail and effective problem-solving abilities in fast-paced environments.
Offering positive attitude and strong willingness to learn and develop in dynamic environment. Delivers understanding of customer service fundamentals and excellent communication skills, emphasizing adaptability and teamwork. Ready to use and develop organizational and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Outside Service Attendant
Blackstone Country Club
08.2024 - Current
- Maintained cleanliness and organization of golf course equipment and facilities.
- Assisted members with golf cart operations and service requests.
- Ensured timely setup and breakdown of events and tournaments.
- Provided exceptional customer service to enhance member experience.
- Monitored course conditions, reporting issues to maintenance team promptly.
- Trained new attendants on operational procedures and safety protocols.
Cashier
Dicks Sporing Goods
05.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to improve store operations and service delivery.
Lifegaurd
Southshore Lighthouse
05.2022 - 08.2022
- Monitored aquatic environments to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of pool facilities, identifying maintenance needs promptly.
- Educated patrons on safety protocols and proper swimming techniques effectively.
Education
High School Diploma -
Cherokee Trail High School
Aroura Colorado No Degree - Business
Cu Boulder
Boulder Colorado 05-2029
Skills
- Customer service
- Equipment maintenance
- Golf cart operations
- Event setup
- Cash handling
- Point-of-sale transactions
- Team collaboration
- Safety protocols
- Emergency response
- Product knowledge
- Problem-solving abilities
- Attention to detail
Timeline
Outside Service Attendant
Blackstone Country Club
08.2024 - Current
Cashier
Dicks Sporing Goods
05.2023 - 05.2024
Lifegaurd
Southshore Lighthouse
05.2022 - 08.2022
High School Diploma -
Cherokee Trail High School
No Degree - Business
Cu Boulder