Jacob L. Villalobos
Lakewood
Summary
Customer service professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Bartender
Barquentine Brewery
Edgewater
01.2025 - Current
- Prepared and served a variety of craft beers to customers while providing excellent customer service and engagement with patrons.
- Trained new bartenders on bar operations and customer service standards.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Barista, Sales
Black Box Bakery
03.2023 - 01.2025
- Lead Barista in charge of sales and product promotion.. Aided in establishing a loyal customer foundation while promoting classic and novel products. Ensures the thorough completion of all opening and closing duties while assisting the bakery team with necessary production.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Supervisor: Ariel Israel. (940) 268-8677
Server, Barista, Bartender, Maitre d
The Bindery
02.2020 - 03.2023
- Implemented guest service practices while elaborating on food and beverage description and quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Juggle multiple service roles as needed.
- Worked with POS system to place orders, manage bills, schedule reservation, and handle complimentary items.
- Supervisor: Angela Black. (720) 401-5976
Lead Guest Service Specialist
Butterfly Pavilion
10.2017 - 07.2019
- Provided optimal guest experience while promoting the sale of memberships to ensure continued growth. Oversaw group booking logistics, working closely with event planners to accommodate special requests. Assisted in managing reservation system to optimize revenue generation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supervisor: Julie Webster. (303) 469-5441
Education
Bachelor of Science - Wildlife Science
New Mexico State University
Las Cruces, NMSkills
- Meticulous attention to detail
- Customer engagement
- Food and beverage service
- Guest experience management
Volunteer work
- Current Denver Zoo Conservation Alliance Volunteer
- Colorado Ocean Coalition
- Wildlife Protection Solutions
Timeline
Bartender
Barquentine Brewery
01.2025 - Current
Barista, Sales
Black Box Bakery
03.2023 - 01.2025
Server, Barista, Bartender, Maitre d
The Bindery
02.2020 - 03.2023
Lead Guest Service Specialist
Butterfly Pavilion
10.2017 - 07.2019
Bachelor of Science - Wildlife Science
New Mexico State University
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