Jacob Lehmkuhl
Sterling
Summary
Results-oriented professional with a strong background in customer relations and operational efficiency. Known for developing successful marketing initiatives and establishing safety protocols that enhance customer loyalty and staff compliance.
Overview
14
14
years of professional experience
Work History
Co-owner/General Manager
OBAY Moving & Courier LLC
06.2017 - Current
- Managed daily operations, ensuring timely execution of moving services.
- Coordinated inventory management, ensuring accurate tracking of equipment and supplies.
- Led marketing initiatives, increasing brand awareness through targeted outreach campaigns.
- Established safety protocols, promoting a culture of compliance among staff members.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations, ensuring efficient workflow and timely deliveries.
- Developed and implemented cost-saving strategies to enhance profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Rural Mail Carrier
USPS
09.2011 - 05.2017
- Delivered mail efficiently across designated rural routes, ensuring timely service to customers.
- Assisted in sorting and organizing mail to optimize delivery workflows and minimize delays.
- Maintained accurate records of deliveries and undeliverables for effective route management.
- Communicated effectively with customers regarding mail services and delivery inquiries.
Education
Associate of Science - Secondary Education
University of Northern Colorado
Greeley, COAssociate of Arts - Philosophy
Red Rocks Community College
Denver, CO05-2009
High School Diploma -
Sterling High School
Sterling, COSkills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Records management
- Operations management
- Business development
- Strategic planning
- Customer retention
- Budget development
- Systems management
Timeline
Co-owner/General Manager
OBAY Moving & Courier LLC
06.2017 - Current
Rural Mail Carrier
USPS
09.2011 - 05.2017
Associate of Science - Secondary Education
University of Northern Colorado
Associate of Arts - Philosophy
Red Rocks Community College
High School Diploma -
Sterling High School