JACOB BARNARD
Broomfield
Summary
Professional and prepared network operations specialist equipped to deliver impactful results. Skilled in network monitoring, troubleshooting, and incident response, with strong focus on team collaboration and adaptability. Valued for reliability, technical acumen, and ability to meet changing needs while ensuring optimal performance and uptime.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Contractor / NOC Technician Tier III
Zayo Group
10.2024 - Current
- Monitored network performance to ensure optimal uptime and reliability across infrastructure.
- Diagnosed and resolved technical issues related to network connectivity and equipment malfunctions.
- Collaborated with cross-functional teams to streamline incident response processes and improve service delivery.
- Implemented troubleshooting procedures for complex network problems, enhancing overall operational efficiency.
- Trained junior technicians on best practices for monitoring tools and system maintenance.
- Supervised NOC operations, ensuring seamless communication and issue resolution.
- Mentored NOC technicians, fostering skill development and adherence to best practices within the team.
- Ensured compliance with industry standards and regulations through consistent monitoring and reporting practices.
Technology Analyst
Infosys Limited
01.2023 - 12.2023
- Core team member on Lumen Disconnect Project team
- Oversaw disconnect design for TW telecom
- Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
- Implemented effective disconnect procedures while working on a variety of services such as Ethernet, IP, CPE, Voice
- Optimized network performance and reliability by analyzing issues and ensuring SOW's were followed
- Handled ASR disconnects for CenturyLink's Fed/Gov Customers
- Executed troubleshooting for Internal and External customers
- Supported Lumen Disconnect applications
- Communicated with team as a SME in Former GC, TW Telecom and Lumen ecosystems
- Assisted in diagnosing network issues related to outages and resolved issues in a timely manner
Network Services Specialist
IBM
04.2022 - 01.2023
- Core team member on Lumen Disconnect Project transition team
- Created and implemented Disconnect job aids
- Oversaw disconnect design for TW Telecom
- Project lead for TW Telecom disconnects
- Member of our outage restoration team
- Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
- Supported Lumen Disconnect applications
- Communicated with team as a SME in Former GC, TW Telecom and Lumen ecosystems
- Implemented disconnect procedures while working on a variety of services such as Ethernet, IP, Routers and Voice
- Assisted in diagnosing network issues related to outages and resolved issues in a timely manner
Customer Care Specialist 1
Lumen Technologies
10.2013 - 04.2022
- Assisted and supported offshore vendor team on inventory cleanup and site decoms
- Clear and maintain former TW Telecom disconnect order entry/design orders
- Utilized reports to analyze KPIs, WIP, backlog and trending
- Collaborated on DCO reduction efforts
- Team lead for Blue and Orange disconnect order entry and design teams
- Logged into Cisco, Alcatel and Juniper equipment, monitored traffic, checked for BGP, disconnected configurations
- Process document writing
- Supported Lumen Disconnect applications
- Communicated with team as a SME in Former GC, TW Telecom and Lumen ecosystems
- Implemented disconnect procedures while working on a variety of services such as Ethernet, IP, Routers and Voice
- Assisted in diagnosing network issues related to outages and resolved issues in a timely manner
21B Combat Engineer-13M MLRS Crew Member
U.S. Army
09.2009 - 11.2014
- Secret Security Clearance for weapon ordinance
- Trained on explosives, mine sweepers, Urban Operations (MOUT)
- Constructed bridges, operated supply vehicles and HIMARS
- Conducted missile operations, vehicle land nav and staging
- Team building exercises
- Leadership courses.
Education
Diploma -
Silver Creek High School
01.2006
Skills
- Cisco
- MS Office Suite
- Juniper
- BGP
- Customer service
- Alcatel
- Report Writing
- Strategic implementation
- Disconnect Design
- PowerBI
- Systems Analysis
- Application Support
- Experienced in Computer OS and Mobile devices
- Team lead
- Network troubleshooting
- System monitoring
Certification
- Network Security & Database Vulnerabilities
- Cybersecurity Compliance Framework & System Administration
- Cybersecurity Roles, Processes & Operating System Security
- Introduction to Cybersecurity Tools & Cyberattacks
- Cyber Threat Intelligence
- Cybersecurity Capstone: Breach Response Case Studies
- IBM Cybersecurity Analyst Specialization
- IBM Cybersecurity Analyst Assessment
Timeline
Contractor / NOC Technician Tier III
Zayo Group
10.2024 - Current
Technology Analyst
Infosys Limited
01.2023 - 12.2023
Network Services Specialist
IBM
04.2022 - 01.2023
Customer Care Specialist 1
Lumen Technologies
10.2013 - 04.2022
21B Combat Engineer-13M MLRS Crew Member
U.S. Army
09.2009 - 11.2014
Diploma -
Silver Creek High School