Jaclynn Williams
Grand Junction
Summary
Motivated and reliable professional with strong communication and problem-solving skills, experienced as a Medical Receptionist managing high call volumes, coordinating patient care, and maintaining accurate records while upholding confidentiality; brings initiative, adaptability, and a positive attitude to support team goals and deliver efficient, patient-centered service.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
Grand Junction, CO
10.2025 - Current
- Coordinated insurance verification and maintained accurate patient demographics and health histories
- Managed high call volumes, scheduled appointments, and directed calls professionally
- Assisted with check-in/check-out, payments, and upheld HIPAA standards to ensure efficient, patient-centered operations
Front Office Receptionist
Primary Care Partners
Grand Junction, CO
09.2024 - 10.2025
- Maintained accurate patient records and updated electronic health systems as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Managed high-volume calls while coordinating patient check-ins, scheduling appointments, and verifying insurance to ensure efficient front office operations.
Customer Service Associate
Sportsman's Warehouse
Grand Junction, CO
03.2024 - 09.2024
- Assisted customers with product inquiries and purchase decisions to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Resolved customer complaints promptly, focusing on providing effective solutions and maintaining satisfaction.
Education
High School Diploma -
Caprock Academy
Grand Junction, COSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Insurance verifications
- Point-of-sale system
Timeline
Medical Receptionist
AFC Urgent Care
10.2025 - Current
Front Office Receptionist
Primary Care Partners
09.2024 - 10.2025
Customer Service Associate
Sportsman's Warehouse
03.2024 - 09.2024
High School Diploma -
Caprock Academy