Jackson Jordan
Lakewood
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Host/Busser
Bonefish Grill
2025.03 - 2025.05
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Transitional Technology Support Technician
Beacon Hill
2024.06 - 2024.09
- Served as a liaison between IT department heads and non-technical staff members during project implementation phases.
- Installed, configured and maintained computer systems and network connections.
- Assisted in setting up a new Hospital ran by Intermountain Health.
- Installed and configured operating systems and applications.
Customer Service Representative
Kohl's
2022.11 - 2024.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Lakewood High School
Lakewood, CO2021-05
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Telephone reception
- Active listening
- Critical thinking
- Customer relations
Timeline
Host/Busser
Bonefish Grill
2025.03 - 2025.05
Transitional Technology Support Technician
Beacon Hill
2024.06 - 2024.09
Customer Service Representative
Kohl's
2022.11 - 2024.03
High School Diploma -
Lakewood High School