Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Jordan

Lakewood

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Host/Busser

Bonefish Grill
03.2025 - 05.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Transitional Technology Support Technician

Beacon Hill
06.2024 - 09.2024
  • Served as a liaison between IT department heads and non-technical staff members during project implementation phases.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted in setting up a new Hospital ran by Intermountain Health.
  • Installed and configured operating systems and applications.

Customer Service Representative

Kohl's
11.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Lakewood High School
Lakewood, CO
05-2021

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • POS software
  • Telephone reception
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Host/Busser

Bonefish Grill
03.2025 - 05.2025

Transitional Technology Support Technician

Beacon Hill
06.2024 - 09.2024

Customer Service Representative

Kohl's
11.2022 - 03.2024

High School Diploma -

Lakewood High School
Jackson Jordan