Jacklyn Jarvis
Arvada
Summary
A professional hospitality specialist prepared for this role with a strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining a welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Red Robin
08.2024 - Current
- Greeted guests warmly, creating a welcoming atmosphere for all patrons.
- Managed seating arrangements efficiently to optimize restaurant flow and guest satisfaction.
- Assisted servers in expediting orders during peak hours to enhance team performance.
- Handled reservation inquiries and maintained accurate waitlists for effective guest management.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Trained new hosts on company policies and customer service standards to ensure consistency.
- Monitored dining room conditions, addressing any issues promptly to maintain cleanliness and comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Answered phone calls to take orders, give information and document reservations.
Education
GED -
Independence High School
Sutter Creek, CaliforniaSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
- Telephone reception
Timeline
Host
Red Robin
08.2024 - Current
GED -
Independence High School
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