Summary
Overview
Work History
Education
Skills
Key Responsibilities or Duties
Key Considerations When Choosing
Timeline
Generic

Jackie Rakes

Bayfield

Summary

Healthcare professional with strong background in clinical operations and staff management. Proven ability to lead teams, ensure high standards of patient care, and drive efficiency. Skilled in coordinating schedules, managing resources, and implementing protocols. Highly adaptable with strong focus on collaboration and achieving goals.

Overview

11
11
years of professional experience

Work History

Supervisor

CommonSpirit Health
12.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

LEAD PSR

Commonspirit Health
02.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

PSR

Commonspirit Health
03.2014 - 12.2019
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

Coronado High School
El Paso, Texas
05-1980

Skills

  • Workforce development
  • Goal-focused
  • Team leadership
  • Client support
  • EPIC
  • Google office
  • Scheduling
  • Insurance
  • Billing accuracy assurance
  • Referral management
  • Professional phone communication

Key Responsibilities or Duties

  • Option 1: Concise Bullet Points (Most Common & Recommended)
  • Efficiently manage patient check-in and check-out processes.
  • Independently handle and process all patient work queues for assigned clinics.
  • Provide comprehensive referral coverage, including processing referrals and VA authorizations.
  • Accurately process daily deposits.
  • Actively collaborate with co-workers and contribute to a positive team environment.
  • Option 2: Slightly More Detailed Bullet Points
  • Execute independent and efficient patient check-in and check-out procedures.
  • Process and manage all patient work queues, ensuring timely completion for clinic operations.
  • Coordinate and process patient referrals, including obtaining necessary VA authorizations.
  • Perform daily deposit reconciliation and processing.
  • Demonstrate strong teamwork, providing support and assistance to colleagues as needed.
  • Option 3: Blended Paragraph/Bullet Format (If space is limited and you want to summarize)
  • Performed a full range of Patient Services Representative duties, including independent and efficient patient check-in and check-out. Managed and processed all patient work queues, provided comprehensive referral coverage with VA authorization processing, and handled daily deposits. Consistently collaborated with colleagues, fostering a strong team environment.
  • Option 4: Focusing on Impact/Skills (Great for a more experienced PSR)
  • Managed high-volume patient traffic, ensuring efficient check-in/out and workflow optimization.
  • Proactively addressed and resolved patient work queue items, enhancing clinic efficiency.
  • Expertly navigated complex referral processes and VA authorizations, ensuring continuity of care.
  • Maintained meticulous financial records through accurate daily deposit processing.
  • Cultivated a supportive team atmosphere by actively assisting colleagues and fostering collaboration.

Key Considerations When Choosing

  • Resume Length: Bullet points are generally easier to read and scan quickly.
  • Applicant Tracking Systems (ATS): All of these options use keywords directly from your provided text, which is great for ATS.
  • Overall Resume Style: Match the tone and format to the rest of the resume.

Timeline

Supervisor

CommonSpirit Health
12.2023 - Current

LEAD PSR

Commonspirit Health
02.2023 - 12.2023

PSR

Commonspirit Health
03.2014 - 12.2019

High School Diploma -

Coronado High School

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Jackie Rakes