Jackie Herrera
Denver
Summary
Dynamic Contract Compliance Technician with extensive experience at the City and County of Denver. Expert in program coordination and compliance, leveraging data analysis to enhance service delivery. Proven ability to develop processes and training materials, ensuring adherence to regulations while providing exceptional customer service. Proficient in Excel and PeopleSoft.
Overview
12
12
years of professional experience
Work History
Contract Compliance Technician
CITY AND COUNTY OF DENVER
Denver
01.2019 - Current
- Company Overview: Denver Human Services
- Developed and implemented administrative processes to ensure efficient delivery of program services.
- Evaluated program effectiveness by generating and reviewing budget spreadsheets and tracking contract expenditures.
- Coordinated and facilitated program/grant meetings, providing updates on contract activity and program progress.
- Worked with cross-functional teams to establish procedures for vendor invoicing and contract compliance.
- Monitored compliance with City, State, and Federal regulations and recommended corrective actions as needed.
- Assisted in the preparation of grants and reports to assess the program's impact on meeting objectives.
- Denver Human Services
Staff Assistant
CITY AND COUNTY OF DENVER
Denver
01.2016 - 01.2019
- Company Overview: Denver Human Services
- Assisted in the design, development, and implementation of work processes and procedures for contract management.
- Reviewed and analyzed contract data to ensure compliance with City policies and regulations.
- Provided support for program participants by explaining policies, procedures, and requirements, resolving issues, and offering guidance.
- Coordinated and tracked action items across multiple departments to ensure all program requirements were met.
- Contributed to the creation of orientation and training materials for program participants.
- Denver Human Services
Contract Compliance Technician
CITY AND COUNTY OF DENVER
Denver
01.2014 - 01.2016
- Company Overview: Denver Human Services
- Monitored program operations for compliance and worked with vendors to ensure services were delivered in accordance with established guidelines.
- Evaluated program data and provided continuous feedback to improve program delivery.
- Developed and reviewed procedural documentation and training materials for program staff and volunteers.
- Managed the collection of program participant data, including surveys, to evaluate service quality and customer satisfaction.
- Denver Human Services
Education
Bachelor of Science - Business with an Emphasis in Management
University of Phoenix
Associate's degree - Electronics Computer Technology
Red Rocks Community College
Skills
- Program Coordination
- Process Development
- Customer Service
- Training
- Data Analysis
- Reporting
- Compliance
- Budgeting
- Systems Knowledge
- Excel
- Word
- PowerPoint
- Outlook
- Teams
- PeopleSoft
- Workday
- Alfresco
- Jaggaer
- Salesforce
- CGIS
Additional Training
- City and County of Denver Executive Order 8 and 101
- Certifications in contract compliance
References
References available upon request.
Timeline
Contract Compliance Technician
CITY AND COUNTY OF DENVER
01.2019 - Current
Staff Assistant
CITY AND COUNTY OF DENVER
01.2016 - 01.2019
Contract Compliance Technician
CITY AND COUNTY OF DENVER
01.2014 - 01.2016
Bachelor of Science - Business with an Emphasis in Management
University of Phoenix
Associate's degree - Electronics Computer Technology
Red Rocks Community College
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