Jack Zeller
Colorado Springs,CO
Summary
Over two years of experience leading retention visits across 19 prisons, parole offices, and divisions within the Colorado Department of Corrections. Skilled in conducting staff interviews and creating comprehensive reports for wardens and executive leadership, identifying key areas for improvement such as workplace culture, communication, and safety. Led climate survey deep dives, collaborating with department leaders to produce detailed analyses of morale, training, and philosophical direction. Actively engaged with staff, explaining departmental updates, training academy changes, and legislative decisions, providing clarity on leadership actions. A trusted human resource, offering guidance on common questions and connecting staff to appropriate contacts when needed. Passionate about mentorship, delivering engaging presentations to new hires, fostering excitement about career opportunities, and emphasizing the value of staff to the organization. Committed to improving workplace culture and staff engagement.
In my previous roles, I have demonstrated proficiency in various CDOC data systems, Microsoft Office (Excel, Access, Word, and PowerPoint). Additionally, I have experience researching and compiling statistics and data to measure and prepare reliable reports in a logical and concise format, ensuring quality control, accuracy, and efficiencies.
Overall, my combination of technical skills, attention to detail, and commitment to the Department makes me an ideal candidate as a the new Culture Coach
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR SPEC III
Colorado Department of Corrections
05.2022 - Current
- Create/Design REAL Initiative as a response to increasing separations from the department as an effort to retain our staff
- Managed multiple projects simultaneously, ensuring timely completion of all tasks while maintaining high-quality standards.
- Plan and coordinate specific recruiting initiatives to engage networking partners and potential candidates such as hiring events, facility tours and presentations.
- Establish networking partnerships by interacting throughout the state with work-force centers, colleges, universities, trades/professional schools, military transition specialists to find qualified passive and active candidates.
- Develop and implements innovative and effective recruitment strategies that are aligned with current organizational needs and to effectively meet hiring goals for hard-to-fill and routine positions.
Tech III
Colorado Dept. Of Corrections
01.2021 - 05.2022
- Keep track of and delegate all records requests for the department of corrections
- Manage interstate records for the unit
- Respond to requests and advise criminal justice agencies, attorneys, public defenders, facility staff, state and federal agencies, active and inactive offenders and the general public in matters of offender records and the release of information from these records in compliance with legislative statutes and CDOC Administrative Regulations.
- Manage critical, sensitive and confidential information.
- Exchange information, provide exceptional customer service, ensure quality control, accuracy and efficiencies.
- Research and compile statistics and data to measure and prepare reliable reports in a logical and concise format.
- Provide technical support in various CDOC data systems, Microsoft Office (Excel, Access, Word, and PowerPoint) and Google Suite to manage offender records information.
Data Specialist
Colorado Department Of Corrections
10.2020 - 01.2021
- Respond to requests and advise criminal justice agencies, attorneys, public defenders, facility staff, state and federal agencies, active and inactive offenders and the general public in matters of offender records and the release of information from these records in compliance with legislative statutes and CDOC Administrative Regulations.
- Manage critical, sensitive and confidential information.
- Exchange information, provide exceptional customer service, ensure quality control, accuracy and efficiencies.
- Research and compile statistics and data to measure and prepare reliable reports in a logical and concise format.
- Provide technical support in various CDOC data systems, Microsoft Office (Excel, Access, Word, and PowerPoint) and Google Suite to manage offender records information.
Head Server
PF Changs Restaurant
10.2019 - 10.2020
- Interview and hire new applicants
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
Bachelor of Science - Criminal Justice
University of North Dakota
Grand Forks, ND05.2018
Associate of Arts - Sociology
University of North Dakota
Grand Forks, ND05.2018
Skills
- Retention Program Leadership: Led statewide retention visits across prisons and parole offices, conducting staff interviews and creating detailed reports to address workplace concerns
- Staff Engagement & Support: Provided staff with a safe, anonymous platform to share feedback, fostering trust and transparency in the department
- Workplace Culture Improvement: Identified critical issues such as morale, communication, safety, and training through climate survey deep dives, collaborating with leadership on solutions
- Departmental Expertise: Knowledgeable in departmental intricacies, including training academy updates and legislative changes, effectively communicating these to staff for better understanding
- Communication & Collaboration: Maintained open lines of communication with leadership, ensuring staff questions are answered and concerns are addressed by the right point of contact
- Legal compliance and regulations knowledge: Understanding of relevant laws and regulations, such as legislative statutes and CDOC Administrative Regulations, to ensure that processes are being followed
- Confidentiality and discretion: Ability to handle critical, sensitive, and confidential information with discretion, ensuring that only authorized personnel are able to access it
- Data analysis and reporting: Skill in collecting, analyzing, and interpreting data, including compiling statistics and preparing reports in a logical and concise format
- Technical skills in data systems and Microsoft Office (Excel, Access, Word, and PowerPoint): Proficiency in using various data management and processing tools, including Microsoft Office and Google Suite, to manage offender records and information
Certification
- CNP - Certified Notary Public
- CCRN-Colorado Certified Records Network
- CDOC Presenters Course
Timeline
HR SPEC III
Colorado Department of Corrections
05.2022 - Current
Tech III
Colorado Dept. Of Corrections
01.2021 - 05.2022
Data Specialist
Colorado Department Of Corrections
10.2020 - 01.2021
Head Server
PF Changs Restaurant
10.2019 - 10.2020
Bachelor of Science - Criminal Justice
University of North Dakota
Associate of Arts - Sociology
University of North Dakota
Similar Profiles
Melita CookMelita Cook
Correctional Officer at Colorado Department Of CorrectionsCorrectional Officer at Colorado Department Of Corrections
Keith QuintanaKeith Quintana
Assistant SORT Commander at Colorado Department Of CorrectionsAssistant SORT Commander at Colorado Department Of Corrections
Jesse HermanJesse Herman
Correctional Officer I - (Dayshift Housing) at Colorado Department of Corrections - CCFCorrectional Officer I - (Dayshift Housing) at Colorado Department of Corrections - CCF
CRYSTAL MONTOYACRYSTAL MONTOYA
Administrative Assistant III at Colorado Department of CorrectionsAdministrative Assistant III at Colorado Department of Corrections
Felipe BadillaFelipe Badilla
Animal Care Specialist at Pueblo ZooAnimal Care Specialist at Pueblo Zoo