Jack Minnihan
Highlands Ranch
Summary
Enthusiastic at customer service and problem solving. Precise, speedy, and willing to help with all tasks asked to perform by management. Team player. Skilled in handing sales transactions in a fast-paced environment. Focused on greeting all customers positively.
Professional janitorial expert with practical experience in maintaining clean and sanitary environments. Skilled in executing cleaning tasks efficiently, operating cleaning equipment, and ensuring safety standards. Strong focus on teamwork and adaptability, with consistent track record of reliability and flexibility. Known for excellent problem-solving abilities and maintaining high standards of cleanliness.
Overview
6
6
years of professional experience
Work History
Janitorial Worker
Highlands Ranch Community Association
08.2024 - Current
- Cleaned and stocked restrooms.
- Collected trash from all around the facility.
- Dust mop/Bona the racquetball courts and gym floor.
- Sweeped the indoor tennis courts every Friday morning.
- Cleaned the sauna.
- Cleaned windows around the facility.
- Used the power washer during maintenance week to clean off the sidewalks.
- Used the auto scrubber to clean the floors around the facility.
- Restocked the maintenance closet to make sure their were enough supplies.
- Dusted vents around the facility.
- Worked on monthly tasked assigned by a supervisor.
- Cleaned showers, sinks, and mirrors around the facility.
- Made trash runs to the dumpster nightly to ensure trash was not over flowing.
- Cleaned up events such as basketball games or swim meets.
Guest Services Associate
Highlands Ranch Community Association
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Improve overall guest experience by asking feedback from customers regularly.
- Provided information about the recreation center and helped with directions.
- Engaged guests entering facility and offered to assistance.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Interacted with customers to deliver consistent, exceptional service to all guests.
- Booked reservations for walleyball, ping-pong, and racquetball, and accepted payments for guest fees.
- Set up room reservations.
- Cleaned cardio equipment in the fitness room.
- Provided equipment checkout for volleyballs, racquetballs and rackets, pickleball paddles.
- Trained multiple new hires to fulfill the role of guest services.
HRCA Recreation Little League Umpire
Luke Ruter
06.2019 - 10.2021
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Communicated with fans, coaches, players and other umpires.
- Explained and taught regulations and rules to players and coaches.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
Chick Fil a
Chris Brock
06.2021 - 08.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Associate of Arts - Business
Arapahoe Community College
Littleton, CO05-2027
High School Diploma - Broadcast Journalism
Mountain Vista High School
Highlands Ranch, CO05-2023
Skills
- Problem Anticipation
- Results oriented focus
- Call Dispute Handling
- Cash Drawer Operations
- Handling Complaints
- Teamwork and Collaboration
- Food and Beverage Service
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Chemical handling
- Carpet cleaning
- Trash collection
- Dust removal
- Sweeping and mopping surfaces
Skills
- Collaboration and Teamwork
- Attention to Detail
- Customer Service
- Calm and Professional Under Pressure
Timeline
Janitorial Worker
Highlands Ranch Community Association
08.2024 - Current
Guest Services Associate
Highlands Ranch Community Association
05.2023 - Current
Chick Fil a
Chris Brock
06.2021 - 08.2021
HRCA Recreation Little League Umpire
Luke Ruter
06.2019 - 10.2021
Associate of Arts - Business
Arapahoe Community College
High School Diploma - Broadcast Journalism
Mountain Vista High School
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