Izayia Sherman
Greeley,CO
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
Tru-Fit Products Of Denver
01.2023 - Current
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Managed over 1,200 lbs. of customers orders daily
Wireless Sales Associate
Wireless Advocates
05.2022 - 08.2022
- Taking care of customer service issues
- Activated both contract and pre-paid wireless phones for 30 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Activated contract wireless phones for 30 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
Team Expert
Applebee's
01.2015 - 01.2022
- Maintained knowledge of menu items, garnishes, ingredients and preparation
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed volumes of about 120 customers per house during peak rushes.
Server/Waiter/Bartender/Cook
Surf Shack
06.2019 - 03.2020
- Handled high volume of customers regularly
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed sections of 5-8 tables in volumes of about 50 customers per night.
Grill Cook/Food Runner
Toasted monkey
02.2017 - 01.2019
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Stored and handled goods correctly to maintain freshness and condition.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Grilled meats and seafood to customer specifications.
- Managed about 120 customers per hour during peak rush hours.
Supervisor
Ricky T's
12.2016 - 12.2017
- Knowledge of grill items, garnishes, ingredients and preparation
- Stocked and maintained prepped food items, utensils and equipment for kitchen, supervision of night line staff; closing
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Managed high volumes of 150 per hour during peak rushes
Server/Waiter
Bob Evans Inc.
06.2016 - 11.2016
- Taking orders, serving food and drinks, and pre-bussing dinnerware from table in timely manner
- Stock server line/serving section as needed
- Use of POS system.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Managed about 50 guests per hour during peak rushes
Line Cook/ AM Prep
Applebee's
01.2014 - 01.2014
- Promptly cooked all food orders
- Partnered with team members to cook food and prep items
- Knowledge of ingredients accurately and specs on plating procedures
- Managed about 120 customers per hour during peak rushes
Team Leader/Supervisor
Subway
08.2011 - 12.2013
- Managed closing and openings including restocking items and reconciliation of cash drawer
- Maintained professional tone of voice and words at all times, including during peak rush hours
- Welcomed and acknowledge all guests in friendly manner
- Completed opening and closing checklists according to store and manager standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed about 40 customers per hour during peak rushes.
Sales Representative
2020 Companies
01.2010 - 09.2011
- Peer-to-Peer sales team
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Increased personal sales by 5%
Education
G.E.D. -
Community College of Denver
Denver, CO03.2023
Skills
- Customer Service
- Organizational Skills
- Sales
- Fast learner
- Telecommunication
- Restaurant Experience
- Supervising Experience
- Problem-Solving
- Teamwork and Collaboration
- Storage and Organization
- Shipment Receiving
- Materials Handling
- Product Demonstrations
- Product Specifications
- Android and iOS Products
- Meeting Sales Quotas
- POS System Operation
- Safe Food Handling
- Fast-Paced Environment
- Multitasking
- Cash Register Operation
Certification
Safe Staff, 05/01/19, 05/01/22, food handler certificate
Timeline
Warehouse Forklift Operator
Tru-Fit Products Of Denver
01.2023 - Current
Wireless Sales Associate
Wireless Advocates
05.2022 - 08.2022
Server/Waiter/Bartender/Cook
Surf Shack
06.2019 - 03.2020
Grill Cook/Food Runner
Toasted monkey
02.2017 - 01.2019
Supervisor
Ricky T's
12.2016 - 12.2017
Server/Waiter
Bob Evans Inc.
06.2016 - 11.2016
Team Expert
Applebee's
01.2015 - 01.2022
Line Cook/ AM Prep
Applebee's
01.2014 - 01.2014
Team Leader/Supervisor
Subway
08.2011 - 12.2013
Sales Representative
2020 Companies
01.2010 - 09.2011
G.E.D. -
Community College of Denver
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