Izamar Molina Portillo
Fort Lupton
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCHealth University of Colorado Hospital
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
Customer Service Associate Self Pay Bilingual
Intermoutain Health
01.2024 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant II
UCHealth University Of Colorado Hospital
10.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
Call Center Agent
Salud Family Health Centers
10.2017 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Scheduled appointments for 13 different clinics in the Colorado area
- Assisted patients with scheduling/ rescheduling appointments
- Assisted patients with relaying messages to their provider
- Assisted both English speaking patient's and Spanish speaking patient's
- Preserved revenue streams by utilizing strong communication to maintain customer satisfaction
Restaurant Waitress
El Taco Loco #2
08.2014 - 09.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Helped out my coworkers with their tables, taking drinks and clean up if they were busy
- close down the shifts and make sure everything was ready for the next shift
- This was my 1st job and it has thought me a lot of great skills, including people skills and always being quick on my feet
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Medical Assisting
Aims Community College
07.2018
High School Diploma -
Centennial Boces Highschool
05.2015
Skills
- Excel proficiency
- OB/GYN Procedures
- Coordination
- Restocking Lab Supplies
- Patient Assessments
- Charting Expertise
- Time Management
- Equipment and Instrument Sterilization
- Routine Laboratory Testing
- Medical Procedures Understanding
- Vital Sign Monitoring
- Assisting with Physical Exams
- Electrocardiography (EKG)
- Clinical documentation
- Lab equipment setup
- Vital signs and examinations
- Patient-handling equipment
- EMR / EHR
- Medical procedures
- Restocking lab supplies
- Specimen labeling
- Venipuncture and phlebotomy
- Immunization administration
- Vital sign monitors
- Medical terminology proficiency
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
UCHealth University of Colorado Hospital
04.2024 - Current
Customer Service Associate Self Pay Bilingual
Intermoutain Health
01.2024 - 03.2024
Medical Assistant II
UCHealth University Of Colorado Hospital
10.2018 - 08.2022
Call Center Agent
Salud Family Health Centers
10.2017 - 07.2018
Restaurant Waitress
El Taco Loco #2
08.2014 - 09.2017
High School Diploma -
Centennial Boces Highschool
No Degree - Medical Assisting
Aims Community College
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