Izabella Castillo
Lakewood
Summary
Highly skilled and efficient leader with a proven ability to foster teamwork and collaboration. Extensive experience in diverse customer service domains, including appointment scheduling, insurance verification, billing/invoicing, and ensuring overall customer satisfaction. Committed to delivering exceptional service and consistently exceeding expectations. Strong leadership abilities and expertise in customer service make me confident in my ability to positively contribute to any organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Administrator
Creative Treatment Options
04.2023 - Current
- Scheduling appointments, answering phones, responding to emails in a timely manner, and coordinating care with probation requirements.
- Work with referring agencies to get clients enrolled into treatment
- Invoice and bill for services completed
House Manager (QMAP)
Rocky Mountain Assisted Living
04.2022 - 02.2023
- Managed memory care and assisted living
- Ordered supplies, groceries as well as medications
- Administered medications
- Scheduling appointments as well as creating staff schedules
Sales Associate
The Bounce Place Arcade
09.2021 - 04.2022
- Cashier/sales associate
- Scheduled and ensured set up of events
- Opened and closed the store on a regular basis
Sales Associate
Journeys Kids
01.2020 - 10.2021
- Cashier/sales associate
- Used marketing techniques to promote the sales of shoes
- Opened and closed the store on a regular basis
Sales Associate
Michaels
03.2019 - 01.2020
- Cashier/sales associate
- Opened and closed the store on a regular basis
- Gave knowledge about products to customers when they needed assistance.
Education
Diploma -
Wheat Ridge high School
05.2021
Skills
- Client Support
- Skilled in Microsoft Applications
- Strong Attention to Detail
- Effective Time Management
- Scheduling and coordinating
- Invoice Management
Certification
- QMAP, Qualified medication administration person, 2022
- BLS, Basic life support, 2022
Timeline
Lead Administrator
Creative Treatment Options
04.2023 - Current
House Manager (QMAP)
Rocky Mountain Assisted Living
04.2022 - 02.2023
Sales Associate
The Bounce Place Arcade
09.2021 - 04.2022
Sales Associate
Journeys Kids
01.2020 - 10.2021
Sales Associate
Michaels
03.2019 - 01.2020
Diploma -
Wheat Ridge high School
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