Ivy Ratledge
Peyton
Summary
Dynamic professional with extensive experience at Oberweis Ice Cream and Dairy Store, excelling in customer service and inventory management. Proven ability to resolve conflicts and maintain equipment, ensuring operational efficiency. Recognized for enhancing team performance through effective training and leadership, consistently delivering exceptional service and fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Badass coffee
Peyton
03.2025 - Current
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested appealing products.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Assistant Manager
Oberweis Ice Cream and Dairy Store
08.2024 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a staff of 14-20 people
Shift Leader
Oberweis Ice Cream and Dairy Store
01.2023 - 06.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Trainer
Oberweis Ice Cream and Dairy Store
08.2022 - 01.2023
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
Crew Member
Oberweis Ice Cream and Dairy Store
03.2022 - 08.2022
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Oswego Highschool
Oswego, IL05-2022
Skills
- Equipment maintenance
- Coffee brewing techniques
- Cash handling
- Conflict resolution
- Inventory management
- Customer service
Skills
- Sales monitoring
Certification
- CM - Certified Manager Certification
Timeline
Barista
Badass coffee
03.2025 - Current
Assistant Manager
Oberweis Ice Cream and Dairy Store
08.2024 - 12.2024
Shift Leader
Oberweis Ice Cream and Dairy Store
01.2023 - 06.2024
Crew Trainer
Oberweis Ice Cream and Dairy Store
08.2022 - 01.2023
Crew Member
Oberweis Ice Cream and Dairy Store
03.2022 - 08.2022
High School Diploma -
Oswego Highschool
Similar Profiles
Alex WoodAlex Wood
Coffee Shop Sales at Badass CoffeeCoffee Shop Sales at Badass Coffee
Zoe JonesZoe Jones
Retail Associate & Social Media Marketing at TDeez Badass CreationsRetail Associate & Social Media Marketing at TDeez Badass Creations
Celena UribeCelena Uribe
Virtual Administrative Assistant at Brown Badass BonitaVirtual Administrative Assistant at Brown Badass Bonita