Ivy Arreola
Denver
Summary
Developed strong organizational and logistics coordination skills in warehouse environment, seeking to transition to new field. Demonstrates keen ability to manage inventory and optimize workflows. Prepared to leverage these skills to drive efficiency and accuracy in new role.Self-motivated,highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Personable and positive individual with knack for creating welcoming environments and ensuring customer satisfaction. Familiar with basic beverage preparation techniques and adept at quickly learning new recipes and equipment operation. Aiming to enhance customer experience and contribute to thriving workplace.
Friendly and adaptable with passion for delivering quality food and exceptional customer service. Knowledge of food preparation and safety standards combined with skills in cash handling and order management. Dedicated to creating memorable dining experiences and maintaining high operational standards.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
La villa real food truck
08.2021 - 07.2022
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed refunds for worn, damaged and broken merchandise.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
- Grilled and deep fried various foods from meats to potatoes.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Barista
Zero Degrees Bubble Tea
03.2023 - 10.2023
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ordered and received supplies to restock beverage items.
- Input orders into point of sale system and handled customer payments.
Front Desk Receptionist
Fiesta Furniture
11.2023 - 03.2024
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Assisted customers with product selection, sizing and styling.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Warehouse Contractor
SAWTST
03.2024 - 12.2024
- Achieved timely order fulfillment by coordinating shipments and deliveries efficiently.
- Expedited product retrieval by organizing and maintaining a clear labeling system for stored items.
- Promoted a positive work culture within the warehouse team, consistently demonstrating professionalism and commitment to excellence in daily tasks.
- Ensured accurate inventory counts through regular audits and meticulous record-keeping practices.
- Built trust among colleagues through consistent support during high-pressure situations, fostering a collaborative work environment that delivered results.
Education
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO01-2023
Bachelor of Arts - Hospitality Leadership
Metropolitan State University of Denver
Denver, CO01-2028
Skills
- Customer Service
- File Management
- File Organization
- Inventory Control
- Correspondence Typing
- Telephone Etiquette
- Listening Skills
- Researching Skills
- Frying
- Supply Restocking
- Food Handling
- Dish Preparation
- Sanitation
- Food Presentation
- Surface Cleaning
- Knife Skills
- Cooking Techniques
- ID Verification
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Returns Processing
- Drawer Balancing
- Payment Processing
- Payment Collection
- Table Bussing
- Ordering Procedures
- Menu Memorization
- Workplace cleanliness
- Order picking
- Shipping and receiving
- Pallet jack handling
- Packaging and labeling
- Barcode scanning
- Stock control
- Package handling
- Stock organization
- Heavy lifting
- Loading and unloading
Education and Training
true
Timeline
Warehouse Contractor
SAWTST
03.2024 - 12.2024
Front Desk Receptionist
Fiesta Furniture
11.2023 - 03.2024
Barista
Zero Degrees Bubble Tea
03.2023 - 10.2023
Cashier Team Lead
La villa real food truck
08.2021 - 07.2022
High School Diploma -
Kipp Denver Collegiate High School
Bachelor of Arts - Hospitality Leadership
Metropolitan State University of Denver
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