Ivonne Sanchez Jurado
Brighton
Summary
Dynamic professional with extensive experience in customer service relations and office management, skilled at fostering positive interactions and ensuring operational efficiency. Expertise in balancing tenant rights with business objectives, consistently achieving financial targets through strategic decision-making. Recognized for exceptional interpersonal, communication, and leadership skills that drive team collaboration and enhance client satisfaction. Committed to delivering high-quality service and innovative solutions aligned with organizational goals, contributing to overall success and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Deckers Outdoor Corporation
09.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics
- Demonstrated strong product knowledge to effectively answer customer questions
- Assisted customers in navigating company website and placing orders
- Participated in regular training sessions to stay updated on product features, policies, and trends
- Proficiently know the merchandise for HOKA,UGG,TEVA,ANHU.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Property Manager
Inland Residential Real Estate Services, LLC
08.2022 - 06.2024
- Verified customer accounts and collected overdue payments
- Developed and implemented leasing plans to maximize occupancy and revenue
- Managed tenant relations and resolved complaints
- Maintained accurate leasing records and coordinated move-ins/move-outs
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Leasing Consultant
Avenue5 Residential
02.2021 - 09.2021
- Managed leads through Yardi and toured prospects
- Assisted tenants with rent payments and work orders
- Maintained property presentation and prepared model units
Leasing Consultant
Lincoln Property Company
05.2019 - 02.2021
- Managed leads through Yardi and toured prospects
- Assisted tenants with rent payments and work orders
- Maintained property presentation and prepared model units
Education
High School Diploma -
Hinkley High School
Aurora, CO05.2017
Skills
- Office Management
- Property Management
- CRM Software (4 years)
- Marketing
- Fair Housing Regulations
- Remote Work
- Yardi (4 years)
- Salesforce
- Microsoft Office & Outlook
- Time Management
- Customer Service (6 years)
- Property Leasing (6 years)
Languages
Spanish - Fluent
Timeline
Customer Service Representative
Deckers Outdoor Corporation
09.2024 - Current
Assistant Property Manager
Inland Residential Real Estate Services, LLC
08.2022 - 06.2024
Leasing Consultant
Avenue5 Residential
02.2021 - 09.2021
Leasing Consultant
Lincoln Property Company
05.2019 - 02.2021
High School Diploma -
Hinkley High School
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