Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivonne Sanchez Jurado

Brighton

Summary

Dynamic professional with extensive experience in customer service relations and office management, skilled at fostering positive interactions and ensuring operational efficiency. Expertise in balancing tenant rights with business objectives, consistently achieving financial targets through strategic decision-making. Recognized for exceptional interpersonal, communication, and leadership skills that drive team collaboration and enhance client satisfaction. Committed to delivering high-quality service and innovative solutions aligned with organizational goals, contributing to overall success and growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Deckers Outdoor Corporation
09.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics
  • Demonstrated strong product knowledge to effectively answer customer questions
  • Assisted customers in navigating company website and placing orders
  • Participated in regular training sessions to stay updated on product features, policies, and trends
  • Proficiently know the merchandise for HOKA,UGG,TEVA,ANHU.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Assistant Property Manager

Inland Residential Real Estate Services, LLC
08.2022 - 06.2024
  • Verified customer accounts and collected overdue payments
  • Developed and implemented leasing plans to maximize occupancy and revenue
  • Managed tenant relations and resolved complaints
  • Maintained accurate leasing records and coordinated move-ins/move-outs
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed security deposit refunds.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.

Leasing Consultant

Avenue5 Residential
02.2021 - 09.2021
  • Managed leads through Yardi and toured prospects
  • Assisted tenants with rent payments and work orders
  • Maintained property presentation and prepared model units

Leasing Consultant

Lincoln Property Company
05.2019 - 02.2021
  • Managed leads through Yardi and toured prospects
  • Assisted tenants with rent payments and work orders
  • Maintained property presentation and prepared model units

Education

High School Diploma -

Hinkley High School
Aurora, CO
05.2017

Skills

  • Office Management
  • Property Management
  • CRM Software (4 years)
  • Marketing
  • Fair Housing Regulations
  • Remote Work
  • Yardi (4 years)
  • Salesforce
  • Microsoft Office & Outlook
  • Time Management
  • Customer Service (6 years)
  • Property Leasing (6 years)

Languages

Spanish - Fluent

Timeline

Customer Service Representative

Deckers Outdoor Corporation
09.2024 - Current

Assistant Property Manager

Inland Residential Real Estate Services, LLC
08.2022 - 06.2024

Leasing Consultant

Avenue5 Residential
02.2021 - 09.2021

Leasing Consultant

Lincoln Property Company
05.2019 - 02.2021

High School Diploma -

Hinkley High School
Ivonne Sanchez Jurado