Iván Felipe Carvajal Triana
Bucaramanga
Summary
Dynamic professional with a proven track record at 247.ai Colombia, excelling in bilingual customer service and real-time operational support. Adept at problem-solving and fostering teamwork, I effectively enhanced communication and workflow continuity, demonstrating strong multitasking abilities in high-pressure environments. Committed to delivering exceptional service and maintaining quality standards.
Overview
2
2
years of professional experience
Work History
Resource Desk
247.ai Colombia
08.2024 - 05.2025
- Provided real-time support to production floor teams, ensuring smooth communication between agents and team leaders.
- Coordinated internal requests, followed up on escalations, and relayed key information to relevant departments.
- Assisted in monitoring ongoing operations to ensure processes were followed and incidents were reported promptly.
- Supported documentation tasks, tool usage, and general process compliance within the production department.
- Helped maintain workflow continuity by acting as a point of contact for operational needs during shifts.
- Developed multitasking, prioritization, and cross-team communication skills in a high-demand environment.
Advisor
247.ai Colombia
09.2023 - 08.2024
- Provided bilingual customer service in English and Spanish, improving language fluency and professionalism.
- Developed strong problem-solving and interpersonal skills in a fast-paced work environment.
- Learned to manage customer concerns effectively while maintaining quality standards and performance metrics.
Education
High School Diploma -
El Rosario School
San Gil, Colombia11-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Critical thinking
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Resource Desk
247.ai Colombia
08.2024 - 05.2025
Advisor
247.ai Colombia
09.2023 - 08.2024
High School Diploma -
El Rosario School
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