IVETH OLLIER
Electronic Engineer
Bogotá,DC
Summary
Motivated Project Manager with more than 10 years in Telecommunication industry.
Successful at building and maintaining open communication between team members, clients and leadership.
Offers strong analytical, planning and organizational skills to manage competing demands.
Overview
1
1
Certification
13
13
years of post-secondary education
10
10
years of professional experience
Work History
Project Manager
BT Colombia LTDA
Bogota, Distrito Capital de Bogotá
07.2017 - Current
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Boosted revenues by coordinating and executing Telecommunication projects growing inventory diversity.
- Worked multiple projects simultaneously for BT Global Customers.
Senior Project Manager
Ezentis Colombia S.A.S
Bogota, Distrito Capital de Bogotá
08.2015 - 09.2016
- Oversaw large portfolio of projects for Telefonica end customers, report progress and influence positive outcomes for key stakeholders.
- Managed project procurements in cases where company couldn't provide product or service required by customer.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Developed experience working for end customer from different verticals, like: Banking and financial, government and manufacturing, delivering all type of Telecommunication services.
Junior Project Manager
Ezentis Colombia S.A.S
Bogota, Distrito Capital de Bogotá
03.2015 - 08.2015
- Oversaw large portfolio of projects for Telefonica end customers, report progress and influence positive outcomes for key stakeholders.
- Managed project procurements in cases where company couldn't provide product or service required by customer.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Developed experience working for end customer from different verticals, like: Banking and financial, government and manufacturing, delivering all type of Telecommunication services.
Help Desk Coordinator
Ezentis Colombia SAS
Bogota, Distrito Capital de Bogotá
04.2013 - 03.2015
- Managed Telefonica corporate help desk consisting of 35 employees and conducted performance evaluations.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed up established Key Performance Indicators to achieve agreed SLA.
- Recruited, trained and supported help desk technicians and representatives.
- Scheduled staff and delivered training materials and information.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to telco services.
- Managed high levels of call flow and responded to technical support needs.
First Support Coordinator
Ezentis Colombia S.A.S
Bogota, Distrito Capital de Bogotá
07.2011 - 04.2013
- Managed Telefonica corporate help desk consisting of 78 employees and conducted performance evaluations.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed up established Key Performance Indicators to achieve agreed SLA.
- Recruited, trained and supported help desk technicians and representatives.
- Scheduled staff and delivered training materials and information.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to telco services.
- Managed high levels of call flow and responded to technical support needs.
Quality Assurance Analyst
Ezentis Colombia S.A.S
Bogota, Distrito Capital de Bogotá
02.2011 - 07.2011
- Guaranteed proper functioning of Telecomunicacion services delivered to Telefonica end customers before being handover to operations.
- Provided measures for testing all aspects of work orders, to meet requirements and overall quality of intended solution.
- Identified and tracked defects with Telecomunicacion services and supported implementers in resolving problems by completing additional tests.
First Support Analyst
Ezentis Colombia S.A.S
Bogota, Distrito Capital de Bogotá
02.2010 - 02.2011
- Provided Tier I support to Telefonica end users for all Telecomunicacion provided services.
- Diagnosed failures for all products offered to corporate clients as well as troubleshooting in real time.
- Updated documentation and service inventory on information systems and technical tools.
Education
Telecommunication Project Manager Specialist - Project Management
Universidad Nuestra Senora Del Rosario
Bogota, Colombia 02.2010 - 05.2011
Electronic Engineer - Electrical, Electronics Engineering Technologies
Universidad Nacional De Colombia
Bogota, Colombia 08.2003 - 06.2009
PMP Certified - Project Management
Project Management Institute
04.2016 - 03.2022
ISO 27001 Internal Auditor -
Bureau Veritas
Bogota, Colombia 09.2017 - 09.2017
ITIL Foundation Certificate in IT Management -
Axelos
Information Security Seminar -
Cafam
Bogota, ColombiaCTI Teldat Certified No: 28060 -
Teldat
06.2013 - 06.2013
Skills
Advanced problem solving
Project planning and development
Program Management
Decision Making
Client Communication
Certification
Project Management Professional (PMP)
Timeline
ISO 27001 Internal Auditor -
Bureau Veritas
09.2017 - 09.2017
Project Manager
BT Colombia LTDA
07.2017 - Current
PMP Certified - Project Management
Project Management Institute
04.2016 - 03.2022
Senior Project Manager
Ezentis Colombia S.A.S
08.2015 - 09.2016
Junior Project Manager
Ezentis Colombia S.A.S
03.2015 - 08.2015
CTI Teldat Certified No: 28060 -
Teldat
06.2013 - 06.2013
Help Desk Coordinator
Ezentis Colombia SAS
04.2013 - 03.2015
First Support Coordinator
Ezentis Colombia S.A.S
07.2011 - 04.2013
Quality Assurance Analyst
Ezentis Colombia S.A.S
02.2011 - 07.2011
First Support Analyst
Ezentis Colombia S.A.S
02.2010 - 02.2011
Telecommunication Project Manager Specialist - Project Management
Universidad Nuestra Senora Del Rosario
02.2010 - 05.2011
Electronic Engineer - Electrical, Electronics Engineering Technologies
Universidad Nacional De Colombia
08.2003 - 06.2009
Information Security Seminar -
Cafam
ITIL Foundation Certificate in IT Management -
Axelos