Technical Support Assistant
Group COS
01.2025 - 05.2025
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Trained customers to use and maintain equipment to reduce service issues.
