Ivan Corzo
Barranquilla
Summary
A dynamic leader with a proven track record at Atlantic Quantum Innovations S.A.S, I excel in fostering teamwork and collaboration while driving quality improvement. Leveraging skills in conflict resolution and documentation, I've significantly enhanced customer satisfaction and team performance. My approach combines analytical thinking with effective coaching, achieving notable project successes and staff development.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
10
10
years of professional experience
Work History
Team Leader
Atlantic Quantum Innovations S.A.S
05.2019 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Customer Service Representative
Atlantic Quantum Innovations S.A.S
10.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Planning and Engineering Assistant
ThyssenKrupp Industrial Solutions
01.2015 - 09.2016
- Effectively prioritized workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
- Assisted engineers during field visits to gather essential information for successful project planning and execution.
- Organized and edited technical instructions for use in training and customer manuals.
- Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
Education
Technology in Industrial Designer - Industrial Designer
Sena
Barranquilla, Colombia06-2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Work planning
- Goal setting
- Analytical thinking
- Quality improvement
- Conflict resolution
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Team Leader
Atlantic Quantum Innovations S.A.S
05.2019 - 10.2024
Customer Service Representative
Atlantic Quantum Innovations S.A.S
10.2016 - 05.2019
Planning and Engineering Assistant
ThyssenKrupp Industrial Solutions
01.2015 - 09.2016
Technology in Industrial Designer - Industrial Designer
Sena
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