Ismael Ramos Urrego

Bilingual, proactive, and reliable professional with more than 2 years of experience in customer service, sales and administrative support. Skilled at assisting clients, solving problems, and managing back-office operations with accuracy and efficiency. Experienced in handling email correspondence, scheduling calendars, preparing reports, organizing files, and supporting daily administrative workflows to ensure smooth business operations. Maintained a 95% success rate while addressing inquiries and supporting diverse accounts, consistently creating positive client experiences. Adept at using Google Workspace and Microsoft Office to streamline tasks and improve productivity. Known for adaptability, strong communication in both English and Spanish, and a commitment to delivering outstanding results. Always eager to learn and grow, seeking remote opportunities to contribute to team success and help businesses save time and focus on growth.