Isaiah Toquinto
Westminster
Summary
I am a dedicated and driven individual who values loyalty and maintains a strong commitment to integrity in all interactions. I strive to exceed expectations while upholding the highest ethical standards. I am a talented professional with expertise in the Trainer role, and a dynamic public speaker known for managing demanding training schedules and surpassing management expectations. I am regarded as a valuable asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer
Chick-fil-A
Westminster
10.2023 - Current
- Monitored training attendance and partnered with team leads to optimize training protocols.
- Instructed newly hired employees on outstanding customer service techniques and specific job functions.
- Resolved customer complaints with empathy and professionalism.
- Delivered outstanding customer service during peak hours.
HVAC Technician
Mtech Mechanical
Westminster
07.2021 - 08.2023
- Collaborated with team members to complete projects efficiently.
- Supported senior HVAC journeymen with the installation of air conditioning units in commercial spaces.
- Safely and effectively used heavy machinery to install air-conditioning units.
- Utilized water jets and laser cutters for the creation of complex ductwork.
- Worked with a small team to assemble and ship ductwork.
Line Cook
Bad Daddy's Burger Bar
Northglenn
02.2020 - 02.2021
- Prepared and cooked menu items according to established recipes and standards.
- Managed food safety and sanitation practices in kitchen operations.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Operated kitchen equipment, including grills, fryers, and ovens, safely and efficiently.
- Assisted in training new cooks on food preparation techniques and kitchen procedures.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Education
High School Diploma -
Westminster Highschool
Westminster, CO05-2017
Some College (No Degree) - Psychology
Front Range Community College
Westminster, COSkills
- Employee training
- Customer service
- Conflict resolution
- Training monitoring
- Curriculum development
- Team collaboration
- Leadership skills
- Effective communication
Certification
- CompTIA IT Fundamentals certified - Issued May 18, 2016
- Forklift certified - Issued November, 2021
- Osha 10-hour Certified - Issued September 05, 2021
- Hilti Firestop Installer Certification - Issued April 11, 2022
References
References available upon request.
Timeline
Trainer
Chick-fil-A
10.2023 - Current
HVAC Technician
Mtech Mechanical
07.2021 - 08.2023
Line Cook
Bad Daddy's Burger Bar
02.2020 - 02.2021
High School Diploma -
Westminster Highschool
Some College (No Degree) - Psychology
Front Range Community College