- Working/Troubleshooting Home Lab Network
- Video Gaming
- Studying Digital Forensics and Incident Response
- Spending Time with Family
Isaiah Miller
Fountain,CO
Summary
Results-driven Quality Assurance Evaluator and Network Infrastructure Technician with the United States Air Force. Expert in performance testing and root cause analysis, enhancing product quality and network efficiency. Proven ability to collaborate effectively, ensuring compliance with acceptance requirements and improving inspection processes. Committed to delivering high-quality solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Evaluator
United States Air Force, USAF
03.2023 - Current
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Network Infrastructure Technician
United States Air Force, USAF
09.2020 - 03.2023
- Managed and secured Cisco routers and switches.
- Worked with Law Enforcement on getting Splunk logs on specific users.
- Managed Palo Alto firewalls, securing over 260k endpoints.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Utilized source code control for tracking configurations and changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Associate of Applied Science - Information Systems Management
Community College of The Air Force
Montgomery, AL05-2025
Skills
- Performance testing
- Performance evaluations
- Root cause and trends analysis
- Inspection procedures
- Inspection documentation
- Acceptance requirements
Accomplishments
- Used Microsoft Excel to develop equipment inspection tracker
- Reduced zero-day vulnerabilities through the creation of a firewall rule/policy to allow Google updates.
- Reduced network downtime by introducing Wireshark to the enterprise for troubleshooting network issues.
- Documented and resolved 316 issues which led to achieving a "Highly Effective" unit score across all four major graded areas, first in decades.
Certification
CompTIA Security+ certified
Awards
- Won cyber support professional of the year 2024 at the squadron level.
- Won cyber support professional of the 3rd quarter 2024 at the squadron level.
- Isaiah was integral in achieving a rating from the 688 Cyberspace Wing Inspector General of "Highly Effective" (highest rating possible) for the squadron as a whole. This was the first time in more than 10 years.
Interests
Timeline
Quality Assurance Evaluator
United States Air Force, USAF
03.2023 - Current
Network Infrastructure Technician
United States Air Force, USAF
09.2020 - 03.2023
Associate of Applied Science - Information Systems Management
Community College of The Air Force
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