Isaiah Holstine
Denver
Summary
Dynamic and service-oriented with 6 years experience in a fast paced customer service environment. Committed to delivering exceptional guest experiences while managing daily operations with efficiency and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
Lowry Beer Garden
05.2025 - Current
- Act as the main point of contact for any immediate issues or decisions during service.
- Greet and interact with guests to ensure satisfaction; Maintain high standards of service, cleanliness, and venue ambiance.
- Provide in-the-moment coaching and support to improve staff performance. Lead pre-shift meetings to set daily goals, highlight specials, and address issues.
Assistant General Manager
Green Valley Ranch Beer Garden
01.2025 - 05.2025
- Support the General Manager in daily operations, ensuring smooth and efficient service.
- Ensure strong coordination between front-of-house and kitchen/bar staff during high-volume service/events.
- Handle customer complaints with a focus on hospitality and repeat business.
- Coach team members on service standards, conflict resolution, and performance goals.
- Monitor daily sales, labor costs, and other KPIs; identify areas for improvement.
Bar Manager
Green Valley Ranch Beer Garden
05.2022 - 01.2025
- Hire, train, and manage bar staff for seasonal peaks.
- Motivate staff with incentives and upsell programs for featured beers/liquors.
- Collaborate with breweries and distributors for sponsored events, tap takeovers and product launches.
- Curate and manage a diverse beer selection including local craft brews and seasonal rotations.
- Monitor stock levels, manage vendor relationships, and ensure timely ordering to prevent outages.
- Maintain quality control for draft systems and storage (e.g., line cleaning, keg rotation).
- Consistently met monthly budget targets
Bartender
Green Valley Ranch Beer Garden
03.2019 - 05.2022
- Prepare a wide range of cocktails and beverages quickly and accurately in a high-volume setting.
- Educate customers on beer selections, styles, and pairings to enhance their experience.
- Delivering prompt and friendly service, managing fast-paced environments, and creating a relaxed, engaging atmosphere.
Education
Associate of Science - Criminal Justice And Environmental Sciences
Red Rocks Community College
Denver, CO09-2019
Skills
Team Leadership & Staff Development
High-Volume Service Operations
Budgeting & Cost Control
Customer Experience Optimization
Compliance with Health & Safety Standards
Event Coordination & Logistics
Certification
TIPS Certification - 2023
Timeline
Floor Manager
Lowry Beer Garden
05.2025 - Current
Assistant General Manager
Green Valley Ranch Beer Garden
01.2025 - 05.2025
Bar Manager
Green Valley Ranch Beer Garden
05.2022 - 01.2025
Bartender
Green Valley Ranch Beer Garden
03.2019 - 05.2022
Associate of Science - Criminal Justice And Environmental Sciences
Red Rocks Community College
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